IT Support Specialist

2 days ago


Huntsville, Alabama, United States Momentum Full time
Job Title: Junior IT Help Desk Specialist

We are seeking a highly motivated and detail-oriented Junior IT Help Desk Specialist to join our team at Momentum. As a key member of our IT department, you will be responsible for providing technical support and assistance to our customers, ensuring that their IT needs are met in a timely and efficient manner.

Job Summary

The Junior IT Help Desk Specialist will perform a variety of tasks, including installing, maintaining, and administering desktop computer systems and associated peripherals. You will also be responsible for detecting, diagnosing, and resolving desktop and portable computer software and hardware failures. Additionally, you will provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software.

Key Responsibilities
  • Install and maintain desktop computer systems and associated peripherals
  • Detect and diagnose desktop and portable computer software and hardware failures
  • Provide users with technical support and assistance
  • Conduct IT audits and prepare progress/status reports
  • Utilize trouble-ticketing software to manage customer requests
  • Identify and document areas for process improvements
  • Communicate effectively with users and team members
Requirements
  • High school diploma or equivalent
  • Minimum one year of experience working with IT equipment
  • TS clearance required
Preferred Qualifications
  • IT certifications applicable to desktop and mobile computer support
  • Experience providing excellent customer service

Momentum is an EEO/M/F/Veteran/Disabled Employer. We are committed to providing a work environment that is inclusive and respectful of all employees. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.



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