Help Desk Technician II Specialist

7 days ago


Huntsville, Alabama, United States ATR Arena Technical Resources Full time
Job Description

ATR Arena Technical Resources is seeking a highly skilled and enthusiastic Help Desk Technician II to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of service.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology and software
Requirements:
  • US Citizen with an active Secret Clearance required
  • 2+ years of experience in a technical support role
  • Strong technical skills and knowledge of computer systems and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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