Service Operations Coordinator

1 week ago

Lanham, Maryland, United States EMCOR Government Services Full time

About EMCOR Government Services:

EMCOR Government Services is a premier provider of mechanical and electrical construction and facilities management services. With a legacy of excellence since 1929, we deliver comprehensive solutions that encompass engineering, design, installation, and maintenance across various sectors, including commercial, institutional, and industrial.

Position: Service Coordinator

Overview: We are seeking a dedicated Service Coordinator to enhance our service division operations. This role is pivotal in ensuring the efficient dispatch and management of service technicians.

Key Responsibilities:

  • Assist the Service Manager in the planning, scheduling, and dispatching of service technicians.
  • Handle incoming service requests, assess service needs, and prioritize calls while providing remote support to technicians.
  • Provide administrative assistance to Service Managers and Technicians, utilizing industry-standard dispatch software for scheduling.
  • Monitor and resolve outstanding service tickets to ensure timely completion.
  • Process purchase orders as required and match vendor invoices for managerial approval.
  • Maintain organized files for projects, service contracts, and work orders.
  • Manage weekly payroll processing and maintain accurate payroll records.
  • Support the preparation of monthly reports and meeting documentation.
  • Assist in onboarding new technicians and facilitate customer bidding processes.
  • Collaborate with the accounting department on annual reports and compliance projects.
  • Oversee fleet administrative tasks and prepare various reports for management.
  • Perform general office duties including mailing, filing, scanning, and data entry as needed.

Qualifications:

  • High school diploma or equivalent is required; an associate degree or further education is preferred.
  • A minimum of one year of experience in a dispatching, coordinating, or administrative support role is essential.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP systems is required.
  • Familiarity with dispatching software is preferred.
  • Excellent communication and multitasking abilities are necessary, along with the capacity to manage a high volume of calls and emails.
  • Prior experience in the trade services or construction industry is advantageous.
  • Strong written and verbal communication skills, self-motivation, and interpersonal skills are crucial.
  • Attention to detail, superior organizational skills, and the ability to manage multiple deadlines are essential.
  • Must be adaptable and able to prioritize in a fast-paced environment.

We offer a competitive salary and a comprehensive benefits package, seeking individuals with the skills and talent to contribute to our ongoing success. We are an Equal Opportunity Employer, welcoming applications from veterans and individuals with disabilities.

Notice to Prospective Employees: Please be aware of fraudulent job postings and emails. Confirm the authenticity of job openings through our official channels.

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