Service Operations Coordinator

1 week ago

Lanham, Maryland, United States EMCOR Government Services Full time

About EMCOR Government Services:

EMCOR Government Services is a leading provider of mechanical and electrical construction and facilities services. Our expertise encompasses planning, consulting, and operations and maintenance, ensuring that we meet the diverse needs of our clients across various sectors.

Position: Service Coordinator

Overview: We are currently seeking a Service Coordinator to enhance our service division operations. This role is essential in supporting the Service Manager and ensuring efficient workflow.

Key Responsibilities:

  • Assist the Service Manager in organizing, scheduling, and dispatching Service Technicians effectively.
  • Handle incoming service requests, assess service needs, and prioritize tasks while monitoring technician activities remotely.
  • Provide comprehensive administrative support to Service Managers and Technicians, utilizing industry-standard dispatching software for scheduling.
  • Track and resolve outstanding service tickets to ensure timely completion.
  • Process purchase orders as needed, ensuring accurate matching of vendor invoices for managerial approval.
  • Maintain organized files for projects, service contracts, and work orders.
  • Manage weekly payroll processing and maintain precise payroll records for the division.
  • Assist in the preparation of monthly reports and meeting documentation.
  • Support the onboarding process for new technicians.
  • Contribute to customer bid preparation and assist the accounting department with audit requests and compliance projects.
  • Oversee fleet administrative tasks as required.
  • Generate standard and ad hoc reports for management as necessary.
  • Perform general office duties including mailing, filing, scanning, and data entry.

Qualifications:

  • High school diploma or equivalent is required; an associate degree or further education is preferred.
  • A minimum of one year of experience in a dispatching, coordinating, or administrative support role is necessary.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP systems is essential.
  • Familiarity with dispatching software is advantageous.
  • Exceptional communication and multitasking abilities are required, along with the capacity to manage a high volume of calls and emails.
  • Experience in the construction or trade services industry is desirable.
  • Strong written and verbal communication skills, self-motivation, and interpersonal skills are crucial.
  • Attention to detail, superior organizational skills, and the ability to multitask under tight deadlines are essential.
  • Must be adaptable and able to prioritize effectively in a fast-paced environment.

We offer a competitive salary and a comprehensive benefits package, seeking individuals with the skills and talent to contribute to our ongoing success. EMCOR Government Services is an Equal Opportunity Employer.

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