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Service Operations Coordinator

2 months ago

Lanham, Maryland, United States EMCOR Government Services Full time

About EMCOR Government Services:

EMCOR Government Services is a leading provider of mechanical and electrical construction and facilities services. We specialize in planning, consulting, and operations and maintenance for various sectors. Our comprehensive services include engineering, design, installation, and service across HVAC, plumbing, process piping systems, refrigeration, and building automation.

Position: Service Coordinator

Overview: We are seeking a dedicated Service Coordinator to support our service division operations. This role is essential for ensuring efficient service delivery and will report directly to the Service Manager.

Key Responsibilities:

  • Assist the Service Manager in the planning, scheduling, and dispatching of Service Technicians.
  • Handle incoming service requests, assess service needs, and prioritize calls while monitoring technician activities remotely.
  • Provide administrative assistance to Service Managers and Technicians, utilizing industry-standard dispatching software for scheduling.
  • Track and resolve any outstanding service tickets to ensure customer satisfaction.
  • Process purchase orders as needed and manage vendor invoices, ensuring accuracy and timely approvals.
  • Maintain organized files for projects, service contracts, and work orders.
  • Manage weekly payroll processing and maintain precise payroll records for the division.
  • Support the preparation of monthly reports and meeting documentation.
  • Assist in onboarding new technicians and facilitate customer bidding processes.
  • Collaborate with the accounting department for annual audit requests and compliance projects.
  • Oversee fleet administrative responsibilities and prepare various reports for management as required.
  • Perform general office duties including mailing, filing, scanning, and data entry.

Qualifications:

  • High school diploma or equivalent is required; an associate degree or further education is preferred.
  • A minimum of one year of experience in a dispatching, coordinating, or administrative support role is necessary.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP systems is required.
  • Familiarity with dispatching software is preferred.
  • Excellent communication and multitasking abilities are essential, along with the capacity to manage a high volume of calls and emails.
  • Prior experience in the construction or trade services industry is desirable.
  • Strong written and verbal communication skills, self-motivation, and interpersonal skills are crucial.
  • Attention to detail, superior organizational skills, and the ability to manage multiple deadlines are required.
  • Must be adaptable and able to respond to changing priorities in a fast-paced environment.

We offer a competitive salary and a comprehensive benefits package, and we are committed to fostering a diverse and inclusive workplace.

Notice to prospective employees: Please be aware of fraudulent job postings. EMCOR Group and its subsidiaries list open positions on our official website. Verify the authenticity of any job offer you receive.