Chief Lodging Officer

2 weeks ago

Lookout Mountain, Georgia, United States See Rock City Inc Full time

The Role

We are seeking a seasoned and dedicated leader to join our organization as the Director of Lodging.

The Director of Lodging at See Rock City, Inc. is responsible for guiding our lodging team to ensure an exceptional guest experience across all our facilities. This position will play a pivotal role in enhancing our lodging operations, building upon the existing strengths of our properties to establish Rock City and Lookout Mountain as premier lodging destinations. The ideal candidate will possess a strong passion for hospitality, extensive experience in the industry, and a successful history of leading diverse teams while developing lodging and hospitality venues.

As a vital member of our Senior Leadership Team, the Director of Lodging will oversee the operations of our lodging division, contributing to the strategic direction of the team. Their insights will be crucial in shaping our future strategies, requiring a blend of high-level strategic thinking and hands-on operational management. Under their guidance, we aim to fulfill our mission of creating unforgettable experiences for our guests by delivering outstanding service, top-notch amenities, and remarkable culinary offerings.

About Us

See Rock City, Inc. is dedicated to crafting memorable experiences for our guests and partners across all our locations. In addition to the renowned Rock City Gardens, we manage several properties, including various museums, farms, and hospitality venues. Our commitment to creating unique and enjoyable experiences is reflected in our organizational values and culture of excellence.

Key Responsibilities

The Director of Lodging will be responsible for overseeing the complete operations of all lodging venues under the See Rock City, Inc. umbrella. This includes managing guest accommodations, food service, housekeeping, and guest relations to ensure that every aspect of the lodging experience meets the highest standards. Specific responsibilities include:
  • Delivering exceptional guest service aligned with the organization's mission and values.
  • Modeling exemplary guest and partner interactions, embodying our culture of excellence.
  • Leading the establishment of brand standards across lodging outlets to guarantee outstanding guest experiences.
  • Collaborating with various leadership levels to identify and address location-specific needs and drive operational excellence.
  • Ensuring that amenities and services meet company and industry standards, prioritizing guest satisfaction.
  • Overseeing food quality and preparation, regularly updating menus to cater to guest preferences.
  • Ensuring compliance with food safety standards and training partners in proper food handling.
  • Managing the budget preparation and implementation across all lodging locations, including P&L responsibilities.
  • Monitoring sales and providing reports to ensure adherence to budgetary guidelines.
  • Implementing cost control strategies and delegating responsibilities effectively.
  • Overseeing staffing and scheduling to ensure adequate coverage and engaging with HR for recruitment needs.
  • Working with Marketing and sales teams to promote new offerings and special events.
  • Ensuring comprehensive training for partners on policies and procedures relevant to their roles.
  • Maintaining the overall presentation of lodging locations to ensure they are welcoming and well-maintained.
  • Identifying opportunities for enhancing amenities and services to elevate guest experiences.
  • Ensuring compliance with all health regulations related to lodging and food services.
  • Monitoring inventory levels and coordinating reorders as necessary.
  • Engaging with vendors to negotiate pricing and coordinate deliveries.
  • Managing a team of direct reports, providing guidance and performance management.
  • Participating in Senior Leadership meetings to share updates and insights.
  • Performing additional duties as assigned by management.
Qualifications

  • Bachelor's Degree in hospitality management, business administration, or a related field.
  • Five to seven years of relevant experience, preferably in the hospitality sector.
  • Management experience with direct reports, budget oversight, and vendor relations.
  • Strong communication skills across all organizational levels.
  • Ability to analyze and present information effectively.
  • Knowledge of state and federal health regulations related to hospitality.
  • ServSafe certification or willingness to obtain certification.
  • Outgoing personality with a commitment to quality guest service.
  • Proficiency in Microsoft Office and strong computer skills.
  • Ability to manage multiple tasks and work flexible hours as needed.

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