Senior Lodging Manager

1 week ago

Lookout Mountain, Georgia, United States See Rock City Inc Full time

The Opportunity

We are seeking a seasoned and dedicated leader with a strong focus on people to join our organization as the Director of Lodging.

The Director of Lodging at See Rock City, Inc. is responsible for guiding our lodging team to ensure the highest quality guest experience across all properties. This role is pivotal in shaping the future of our lodging operations, enhancing the existing foundations at our venues, and developing our offerings into a premier lodging destination. We have a remarkable opportunity to elevate our property as a lodging choice, enhancing service standards and expanding guest offerings. The ideal candidate will possess a passion for hospitality, extensive experience in the industry, a proven leadership track record with diverse teams, and a background in growing lodging and hospitality venues.

As a vital member of our Senior Leadership Team, the Director of Lodging will oversee the operations of our lodging business, contributing to the strategic direction of the team. Their insights will guide our future strategies, blending high-level strategic vision with daily operational management. Under their guidance, we aim to fulfill our mission of creating memorable experiences at our lodging venues by providing exceptional service, outstanding amenities, and remarkable culinary offerings.

Who We Are

See Rock City, Inc. is dedicated to crafting unforgettable experiences for our guests and partners across all teams and locations. In addition to the renowned Rock City Gardens, we manage several venues, including museums, farms, and inns. Our unique locations atop Lookout Mountain and in the surrounding areas allow us to create memorable experiences centered around our core value - people.

What We Do

Our organization is committed to fulfilling our mission of creating exceptional memories for our guests and partners, driven by our culture of excellence and core values. We impact lives through various dynamic and creative avenues, whether it's ensuring beautiful surroundings, serving artisanal ice cream, or facilitating unforgettable events. Each day, we have the privilege of making these experiences a reality for countless individuals and families.

Job Description

The Director of Lodging is responsible for overseeing and managing the overall operations of all lodging venues within the See Rock City, Inc. portfolio. This includes, but is not limited to, various inns and guest accommodations. This role encompasses guest lodging, food service, housekeeping, and guest relations, ensuring that every aspect of the lodging experience meets the highest standards. The Director of Lodging is a key member of the Senior Leadership Team and plays a significant role in achieving our mission of creating memorable experiences.
  • Delivers exceptional guest service to both internal and external customers in alignment with the organization's mission and values.
  • Models exemplary guest and partner interactions, embodying the values of our culture of excellence.
  • Leads efforts to establish brand standards across lodging venues, ensuring outstanding guest experiences.
  • Collaborates with various leadership levels to address location-specific needs and drive operational innovation.
  • Ensures that amenities and services meet company and industry standards, prioritizing guest service.
  • Maintains food quality and preparation standards, regularly updating menus to meet guest needs.
  • Ensures compliance with food safety standards and trains partners on proper food handling.
  • Develops and manages budgets across all lodging locations, overseeing P&L responsibilities.
  • Monitors sales and provides reports, adjusting strategies to adhere to budgetary goals.
  • Implements cost control strategies and delegates responsibilities effectively.
  • Oversees staffing and scheduling to ensure appropriate coverage, collaborating with HR for recruitment needs.
  • Works with Marketing and sales teams to promote new offerings and special events.
  • Monitors partner training to ensure compliance with policies and procedures.
  • Ensures all lodging locations are welcoming, clean, and well-stocked.
  • Identifies opportunities for enhancing amenities and services to elevate guest experiences.
  • Ensures compliance with health regulations for lodging and food services.
  • Monitors inventory levels and coordinates reorders as necessary.
  • Engages with vendors to negotiate pricing and coordinate deliveries.
  • Purchases merchandise for lodging locations and researches new products for guest appeal.
  • Manages a team of direct reports, providing direction, communication, and performance management.
  • Participates in Senior Leadership meetings, sharing important updates from the lodging team.
  • Performs additional duties as assigned by management.
Requirements:
  • Bachelor's Degree in hospitality, business management, or a related field.
  • Five to seven years of relevant experience, preferably in the hospitality industry.
  • Management-level experience with direct reports, budgets, and vendor relations.
  • An equivalent combination of education and experience will be considered.
  • Experience with launching new lodging or restaurant venues is preferred.
  • Effective communication skills across all organizational levels.
  • Ability to analyze and present information effectively.
  • Capability to respond to inquiries from managers, guests, and the public.
  • Experience in developing and implementing strategic plans.
  • Knowledge of state and federal health regulations related to hospitality.
  • ServSafe certification or ability to obtain certification within 90 days.
  • Ability to train for compliance with food safety regulations.
  • Outgoing personality with a commitment to quality guest service.
  • Professional demeanor in guest and partner interactions.
  • Effective communication skills in various settings.
  • Proficient in Microsoft Office and excellent computer skills.
  • Ability to manage multiple tasks and time effectively.
  • Basic math skills for financial operations.
  • Flexible schedule availability for nights, weekends, and holidays.
  • Physical ability to lift/move up to 25 pounds and perform manual tasks.

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