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Chief Lodging Officer

2 months ago

Lookout Mountain, United States See Rock City Inc Full time

Position Overview

We are seeking a dedicated and experienced leader to take on the role of Director of Lodging. This pivotal position is ideal for someone with a strong focus on enhancing guest experiences and operational excellence.

The Director of Lodging at See Rock City, Inc. will spearhead our lodging initiatives, ensuring that we deliver exceptional guest experiences across our diverse properties. This role will be instrumental in advancing our lodging operations, enhancing the reputation of our facilities, and positioning Rock City and Lookout Mountain as premier lodging destinations.

Key Responsibilities

  • Lead and manage all aspects of lodging operations, including guest accommodations, food services, housekeeping, and guest relations, ensuring the highest standards of quality.
  • Collaborate with the Senior Leadership Team to develop and implement strategic initiatives that align with our mission of creating memorable experiences.
  • Establish and uphold brand standards across all lodging venues, ensuring that guests receive outstanding service during their stay.
  • Monitor and manage budgets, including P&L responsibilities, to ensure financial targets are met while maintaining service excellence.
  • Oversee staffing and scheduling to ensure optimal service levels and operational efficiency.
  • Engage with marketing and sales teams to promote new offerings and special events that enhance guest experiences.
  • Ensure compliance with health and safety regulations, maintaining the highest standards in food safety and guest service.
  • Continuously seek opportunities for improvement in service delivery and guest amenities, fostering a culture of innovation and excellence.

Qualifications

  • Bachelor's Degree in hospitality management, business administration, or a related field.
  • A minimum of five years of relevant experience in the hospitality sector, with a focus on lodging operations.
  • Proven leadership experience managing teams and budgets, with a strong understanding of operational best practices.
  • Excellent communication skills, capable of engaging effectively with team members at all levels.
  • Strong analytical skills, with the ability to interpret data and make informed decisions.
  • Knowledge of health department regulations and hospitality standards.
  • Ability to work flexible hours, including evenings and weekends, as required.

This role offers a unique opportunity to lead a dedicated team in a dynamic environment focused on creating lasting memories for our guests.