Executive Administrative Support

2 weeks ago


Torrance, California, United States WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC Full time
Position Overview

Job Title: Administrative Assistant

FLSA Status: Non-Exempt

Reporting To: Management Team

Role Summary

The Administrative Assistant is responsible for executing a range of essential administrative and clerical functions.

Key Responsibilities

  • Document and monitor verbal or written patient complaints and appeals.
  • Manage corporate accounts receivable adjustments in line with established policies for overdue accounts and incorrect balances.
  • Support regional managers with data reporting and ad-hoc inquiries regarding offices with significant uncollectible amounts, trends, and potential training needs.
  • Handle incoming calls from patients regarding account inquiries.
  • Facilitate inter-office transfers between patient accounts and dental practices.
  • Collaborate with field billers to educate them on recurring errors and complex billing procedures.
  • As necessary, post or adjust specific payments received from insurance providers and/or patients.
  • Assist the Accounts Receivable team with ad-hoc month-end reports and projects.

Qualifications and Skills

  • Previous experience in a front office role within the medical or dental sector is preferred.
  • Proficient in Microsoft Office Suite (Excel and Word).
  • Familiarity with dental software (such as Eagle Soft, Dentrix, QSI, or similar).
  • Excellent written and verbal communication abilities.
  • Strong interpersonal skills and the ability to build relationships.
  • Maintain a friendly and approachable demeanor with patients and colleagues.
  • Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously.
  • Able to work independently with minimal supervision.

Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While fulfilling the duties of this position, the employee is regularly required to stand, sit, and walk; communicate verbally and audibly; and utilize hands, fingers, and wrists (manual dexterity and hand-eye coordination) to handle or assess patients' mouths, teeth, and gums, as well as tools and equipment associated with the dental field. The employee may frequently or occasionally need to reach, lift and/or move up to 25 pounds, and perform actions such as balancing, stooping, bending, squatting, kneeling, crawling, climbing, twisting, pulling, and crouching.

Work Environment and Risks

General conditions of a dental office apply. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The dental office environment may expose employees to hazardous chemicals, radiation, infectious bodily fluids, and elevated noise levels. This position is considered high risk.

Disclaimer

This job description is intended to convey the general nature and level of work performed by individuals in this position. It is not an exhaustive list of all responsibilities, duties, skills, and physical demands required for the role. This description may be modified to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to their health and safety or that of other employees.

The job requirements represent the minimum levels of knowledge, skills, and/or abilities necessary to perform this job successfully. Continued employment is based on an 'at-will' basis.

Company: WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC



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