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Japanese/English Customer Support Specialist

2 months ago

Torrance, California, United States Interplace Full time

Job Overview for Bilingual E/J Customer Service Representative:

The Bilingual E/J Customer Service Representative is tasked with executing customer support duties by managing all travel arrangements and addressing all inquiries related to travel to fulfill the needs of clients.


Key Responsibilities:
Conducts Customer Support Activities
Handles General Administrative Tasks

Essential Skills and Knowledge:
Capability to work 8-hour shifts, including weekends and holidays
Strong reliability record
Proficient in using interactive computer terminals and telephone systems, including handsets and headsets for extended periods
Preferred experience in travel agency operations (airline reservations and ticketing)
Exceptional verbal communication abilities
Strong reading comprehension
Interpersonal and listening skills
Must possess legal authorization to work in the United States

Language Proficiency Required:
Bilingual in Japanese and English

  • Japanese – Proficient
  • English – Read/Write/Speak
English only

  • Proficient in English speaking, reading, and writing skills