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Office Support Specialist

2 months ago

Torrance, California, United States WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC Full time
Job Overview

Position Title: Administrative Assistant

Classification: Non-Exempt

Supervisor: RCM Management

Role Summary

The Administrative Assistant is responsible for executing a range of general administrative and clerical functions that support the operational efficiency of the organization.

Key Responsibilities

  • Document and monitor verbal or written member concerns and appeals.
  • Manage corporate accounts receivable adjustments in line with established policies for overdue accounts and incorrect balances.
  • Support regional managers with reporting and on-demand inquiries regarding offices with significant uncollectible amounts, as well as identifying trends and potential training needs.
  • Respond to incoming calls from patients regarding account inquiries.
  • Facilitate inter-office transfers between patient accounts and/or dental practices.
  • Collaborate with field billers to educate them on recurring errors and/or complex billing procedures.
  • As required, post or adjust specific payments received from insurance providers and/or patients.
  • Assist the Accounts Receivable team with ad-hoc month-end reports and projects.

Qualifications and Skills

  • Previous experience in a front office role within the medical or dental sector is preferred.
  • Proficient in Microsoft Office Suite (Excel and Word).
  • Familiarity with dental software (such as Eagle Soft, Dentrix, QSI, or similar).
  • Excellent written and verbal communication abilities.
  • Strong interpersonal skills and the ability to build relationships.
  • Maintain a friendly and approachable demeanor with patients and colleagues.
  • Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously.
  • Able to work independently with minimal supervision.

Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully fulfill the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While executing the duties of this position, the employee is regularly required to stand, sit, and walk; communicate verbally and audibly; and utilize hands, fingers, and wrists (manual dexterity and hand-eye coordination) to handle or examine patients' mouths, teeth, and gums, as well as tools or controls associated with the dental field. The employee may frequently or occasionally need to reach, lift and/or move up to 25 pounds, and perform balancing, stooping, bending, squatting, kneeling, crawling, climbing, twisting, pulling, and crouching.

Work Environment and Risks

This position operates in a general dental office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The dental office environment may expose employees to hazardous chemicals, radiation, infectious bodily fluids and materials, and elevated noise levels. This role is considered high risk.

Limitations and Disclaimer

The above job description is intended to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required for the position.

This job description may be modified to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to their health and safety or that of other employees.

This job description does not imply that these are the only duties to be performed by anyone occupying this position. Employees are expected to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor in compliance with applicable laws.

The job requirements represent the minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities to perform each duty proficiently. Continued employment is based on an "at-will" basis.

INDWCD