Strategic Enterprise Account Manager

4 days ago

American Fork, Utah, United States LVT Corp Full time
About LVT Corp

LVT Corp is a pioneering company dedicated to enhancing global safety and security through cutting-edge, rapidly deployable security hardware and a proprietary Software as a Service (SaaS) platform. Our comprehensive safety and security ecosystem empowers organizations to secure any physical environment with intelligent automation and actionable insights. As a leader in the Internet of Things (IoT) space, our systems are deployed across the United States and adopted by Fortune 500 companies who share our vision for a safer world.

About This Role

As an Enterprise Customer Success Manager at LVT Corp, you will serve as the primary point of contact for our enterprise-level clients. Your role is crucial in ensuring customer satisfaction, fostering long-term relationships, and driving the successful adoption of our solutions. The ideal candidate possesses a deep understanding of customer needs, exceptional communication skills, and a passion for technology.

Key Responsibilities
  1. Customer Relationship Management
    • Develop and maintain strong, strategic relationships with key stakeholders within client organizations.
    • Act as the main point of contact for enterprise customers, addressing inquiries, concerns, and ensuring overall customer satisfaction.
  2. Onboarding and Implementation
    • Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients.
    • Provide guidance and support during the implementation phase, ensuring clients maximize the value of LVT Corp's solutions.
  3. Training and Education
    • Conduct training sessions to educate clients on the full capabilities of our products.
    • Keep clients informed about new features, updates, and best practices to optimize their use of LVT Corp's solutions.
  4. Account Health Monitoring
    • Proactively monitor customer accounts to identify potential issues and address them before they escalate.
    • Work closely with the technical support team to resolve any technical issues promptly.
  5. Renewal Management
    • Collaborate with the sales team to ensure timely renewal of contracts.
    • Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
  6. Feedback Collection
    • Gather feedback from customers and communicate insights to internal teams for product improvement.
    • Advocate for customer needs within the organization to drive continuous enhancement of our solutions.
Qualifications
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in a customer success or account management role, preferably in the enterprise technology sector.
  • Strong understanding of video surveillance, analytics, or related technologies.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and derive actionable insights.
  • Proactive problem-solving skills and a customer-centric mindset.
Why Join LVT Corp
  • Founder-led and employee-driven company.
  • The opportunity to build where you stand.
  • Value-centric decision making.
  • Both an economically stable and hyper-growth environment.
  • The market leader in redefining how B2B does security.

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