Senior Client Success Manager

2 weeks ago

American Fork, Utah, United States LVT Corp Full time
ABOUT LVT CORP

LVT Corp is dedicated to enhancing global safety and security through innovative, rapidly deployable security solutions powered by our proprietary SaaS platform. Our advanced safety and security ecosystem simplifies the protection of various physical environments through intelligent automation and actionable insights. As a leader in the IoT sector, our systems are utilized nationwide and embraced by Fortune 500 companies that align with our mission.

ROLE OVERVIEW
In the capacity of an Enterprise Customer Success Manager at LVT Corp, you will serve as the primary liaison for our enterprise clients. Your position is vital in guaranteeing client satisfaction, nurturing enduring relationships, and facilitating the effective integration of our solutions. The ideal candidate will have a profound understanding of client requirements, outstanding communication abilities, and a fervor for technology.

KEY RESPONSIBILITIES
  1. Client Relationship Management:
    • Establish and nurture robust, strategic relationships with key stakeholders within client organizations.
    • Serve as the main contact for enterprise clients, addressing inquiries, resolving concerns, and ensuring overall satisfaction.
  2. Onboarding and Implementation:
    • Collaborate with internal teams to guarantee a seamless onboarding experience for new enterprise clients.
    • Provide guidance and support throughout the implementation phase, ensuring clients derive maximum value from LVT Corp's solutions.
  3. Training and Development:
    • Facilitate training sessions to educate clients on the comprehensive capabilities of our products.
    • Keep clients updated on new features, enhancements, and best practices to optimize their use of LVT Corp's solutions.
  4. Account Health Monitoring:
    • Proactively oversee customer accounts to identify potential challenges and address them before they escalate.
    • Collaborate closely with the technical support team to resolve any technical issues promptly.
  5. Contract Renewal Management:
    • Work alongside the sales team to ensure timely renewal of contracts.
    • Identify opportunities for upselling and cross-selling based on client needs and usage patterns.
  6. Feedback and Insights Collection:
    • Collect feedback from clients and relay insights to internal teams for product enhancement.
    • Advocate for client needs within the organization to drive continuous improvement of our solutions.
QUALIFICATIONS
  • Bachelor's degree in Business, Marketing, or a related discipline.
  • Demonstrated experience in a customer success or account management role, ideally within the enterprise technology sector.
  • Strong knowledge of video surveillance, analytics, or related technologies.
  • Exceptional communication and interpersonal skills.
  • Aptitude for analyzing data and deriving actionable insights.
  • Proactive problem-solving skills and a client-focused mindset.
WHY WORK WITH US
  • Founder-led and employee-driven organization
  • Opportunity to innovate and make an impact
  • Value-driven decision-making
  • Economically stable and high-growth environment
  • Market leader in transforming B2B security solutions
BENEFITS
  • Comprehensive health, vision, and dental coverage for you and your family. Including supplemental and life insurance, company-funded HSA contributions, and an Employee Assistance Program (EAP).
  • 401(k) With up to 4% matching contribution
  • Generous Time Off & Paid Holidays - Empowering employees to prioritize their well-being
  • Stock Options - Every full-time employee has the chance to become an owner of the company and share in our success.
  • Paid Parental Leave - Supporting your growing family during your time away from work.
  • Company Events - Celebratory gatherings throughout the year.
  • Charitable Engagements - Opportunities to participate in community service initiatives.
  • Wellness Programs - Regular access to health professionals and wellness seminars.
  • Additional Perks - Scholarship opportunities for employees and their dependents, discounted services, and chances to attend local events.
HR POLICY
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment.

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