Reception Administration Specialist

2 weeks ago

Brandon, Florida, United States Suncoast Skin Solutions Full time
Job Overview

Position Title: Front Desk Administration

Employment Type: Full Time

Travel Requirements: Occasional - Regional

Objective: To enhance patient experiences by providing a warm welcome and facilitating a smooth entry into the healthcare environment. This role supports the administrative operations of the office, aiming to deliver exceptional patient care and superior customer service.

Key Responsibilities

Administrative Duties

  • Greet all patients with professionalism and friendliness.
  • Manage incoming calls promptly, scheduling appointments efficiently.
  • Verify and scan insurance documentation and identification.
  • Distribute relevant literature and forms for patient completion, ensuring accuracy.
  • Review patient benefits and eligibility during check-in and check-out processes.
  • Accurately input patient demographic and financial data.
  • Conduct insurance eligibility checks to confirm active status and identify necessary referrals/authorizations.
  • Secure required referrals/authorizations prior to patient consultations.
  • Collect payments and outstanding balances from patients.
  • Record charges and payments in the billing system.
  • Upload clinical notes and encounter documentation into the system.
  • Schedule follow-up appointments as needed.
  • Manage no-show, cancellation, and recall reports effectively.
  • Optimize provider schedules for maximum efficiency.
  • Reconcile end-of-day financial transactions (cash/check/credit card) with encounter forms.
  • Generate daily batch reconciliation for managerial review.
  • Provide backup support for check-in and check-out processes.
  • Maintain a clean and organized waiting area.

Professional Skills

  • Exhibit initiative and accountability in all tasks.
  • Perform repetitive tasks with sustained focus.
  • Uphold ethical standards in all interactions.
  • Demonstrate effective time management.
  • Adapt to changes in a dynamic environment.
  • Participate in team meetings and mandatory training sessions.
  • Possess basic computer skills with a typing speed of at least 45 words per minute.

Communication Skills

  • Recognize and respect cultural diversity among patients.
  • Tailor communication to suit individual understanding.
  • Utilize professional and courteous telephone etiquette.
  • Employ medical terminology accurately.
  • Treat all patients and colleagues with compassion and respect.
  • Project a professional demeanor at all times.
  • Maintain consistent attendance and punctuality, adhering to timekeeping protocols.

Legal Compliance

  • Ensure confidentiality and accuracy in documentation.
  • Follow appropriate guidelines for releasing patient information.
  • Operate within the limits of education, training, and personal capabilities.
  • Conduct oneself in accordance with company policies and procedures.
  • Stay informed about relevant healthcare legislation and regulations, including OSHA, HIPAA, and CLIA.

Core Competencies

  • Efficiency and attention to detail.
  • Organizational skills and punctuality.
  • Proactive and initiative-driven.
  • Team-oriented with integrity and flexibility.
  • Ability to remain calm under pressure.
  • Problem-solving and strategic thinking abilities.
  • Strong analytical and communication skills.
  • Quick learner with a positive attitude.
  • Willingness to accept constructive feedback.
  • Demonstrate a strong work ethic.

Physical Requirements

  • Ability to sit, stand, and walk for extended periods.
  • Occasional travel may be required.
  • Capability to multitask effectively.
  • Repetitive motion involving head, neck, hands, wrists, and arms.
  • Extensive reading, writing, and typing involved.
  • Ability to lift up to 25 pounds.
  • Frequent use of office administrative equipment.

Qualifications:

High school diploma required. Proficiency in computer applications, EMR systems, and customer service is preferred. Excellent verbal communication skills and familiarity with clinical terminology are advantageous. A minimum of one year of experience in a clinical administrative or customer service role is preferred.

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