Reception Administration Specialist

1 week ago

Brandon, Florida, United States Suncoast Skin Solutions Full time
Job Overview

Position Title: Front Desk Administration

Location: Assigned Office

Travel Requirements: Occasional - Regional

Employment Type: Full Time

Role Summary: The primary responsibility of this position is to assist patients by welcoming and guiding them, ensuring a smooth and prompt entry into the office environment. This role also encompasses supporting the overall administrative operations of the office, aiming to deliver exceptional patient care and high-quality customer service.

Key Responsibilities

Administrative Duties

  • Greet all patients in a courteous and professional manner.
  • Answer incoming calls promptly and schedule appointments efficiently.
  • Verify and scan insurance documentation and identification.
  • Distribute relevant literature and forms for patient completion; ensure accuracy and thoroughness.
  • Review patient benefits and eligibility during check-in and check-out processes.
  • Accurately input patient demographic and financial data.
  • Conduct insurance eligibility checks to confirm active status and determine if referrals or authorizations are necessary.
  • Obtain required referrals or authorizations from insurance prior to patient consultations.
  • Collect payments and outstanding balances from patients.
  • Record charges and payments in the billing system.
  • Upload clinical notes and encounter documentation into the system.
  • Schedule follow-up appointments as needed.
  • Manage no-show, cancellation, and recall reports effectively.
  • Maximize the utilization of providers' schedules.
  • Reconcile end-of-day financial transactions (cash/check/credit card) with encounter forms.
  • Prepare daily batch reconciliation for managerial review.
  • Serve as a backup for check-in and check-out processes.
  • Maintain a clean and organized waiting area.

Professional Attributes

  • Exhibit initiative and accountability.
  • Capable of performing repetitive tasks with sustained focus.
  • Uphold ethical standards in all interactions.
  • Demonstrate effective time management skills.
  • Adapt to changing circumstances with ease.
  • Participate in all team meetings and mandatory training sessions.
  • Possess basic computer skills with a typing speed of at least 45 words per minute.

Communication Skills

  • Recognize and appreciate cultural diversity.
  • Tailor communication to suit individual understanding.
  • Employ professional and courteous telephone etiquette.
  • Utilize medical terminology accurately.
  • Treat all patients and colleagues with compassion, empathy, and respect.
  • Project a professional demeanor and appearance.
  • Maintain consistent attendance and punctuality, adhering to timekeeping protocols.

Legal Compliance

  • Ensure confidentiality and accuracy in documentation.
  • Follow appropriate guidelines for releasing patient information.
  • Operate within the scope of education, training, and personal capabilities.
  • Conduct oneself in accordance with the company's Employee Handbook.
  • Stay informed about federal and state healthcare regulations, including OSHA, HIPAA, and CLIA.

Core Competencies

  • Efficiency and attention to detail.
  • Organizational skills and punctuality.
  • Proactive and takes initiative.
  • Team-oriented with integrity and flexibility.
  • Ability to remain calm under pressure.
  • Strong problem-solving and analytical skills.
  • Clear and effective communication and listening abilities.
  • Willingness to learn and openness to feedback.
  • Demonstrates a strong work ethic and positive attitude.

Physical Requirements

  • Ability to sit, stand, and walk for extended periods.
  • Occasional travel may be required.
  • Capability to multitask effectively.
  • Repetitive motion involving head, neck, hands, wrists, and arms.
  • Extensive reading, writing, and typing tasks.
  • Ability to lift up to 25 pounds.
  • Frequent use of office administrative equipment.

Qualifications and Educational Background:

A high school diploma is required. Proficiency in computer applications, EMR systems, customer service, and excellent verbal communication skills are preferred. A minimum of one year of experience in a clinical administrative role and customer service is also preferred.

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