Customer Support Specialist
2 weeks ago
Overview
Customer Support Specialist
Customer Service | Business Development
Are you looking to transform your job into a fulfilling career within a dynamic and supportive environment? Cellular Sales offers a unique opportunity to build a rewarding career while fostering a family-like atmosphere. You bring your ambition and a positive mindset, and we will provide you with the necessary benefits, professional growth, and a culture that celebrates diversity and inclusion.
As Verizon's leading retail partner, we have earned numerous accolades, including multiple Agent of the Year awards. With nearly 800 locations across 40 states, we have established a 30-year legacy of delivering exceptional in-person customer experiences. We are continuously expanding and seeking intelligent, driven, and optimistic individuals to join our workforce of over 7,000.
JOB DESCRIPTION
Summary/Objective
Provide continuous support to the existing sales team. Ideal candidates will possess creativity and analytical skills. They should aim to enhance the current foundation and refine existing procedures and methods. Candidates must be receptive to feedback and constructive criticism to boost productivity.
Essential Functions
- Follow up on distributed leads
- Generate store traffic and contribute to market success
- Handle customer inquiries via phone and text
- Support the sales team by generating sales leads
- Adhere to communication scripts for various topics
- Research necessary information using available resources
- Provide customers with product and service information
- Be open to feedback and criticism to enhance productivity and personal growth
Competencies
- Attention to Detail: Demonstrating a thorough and meticulous approach to work.
- Oral Communication: Effectively conveying ideas and information.
- Planning and Organizing: Establishing priorities and defining actions, time, and resources needed to achieve set goals.
- Problem Solving: Identifying issues of varying complexities and finding effective solutions with minimal guidelines.
- Written Communication: Clearly expressing ideas and opinions in well-structured, organized, and grammatically correct documents.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
This role operates in a professional office setting, routinely utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
Must be able to sit for extended periods.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is primarily a sedentary role; however, some filing is required, necessitating the ability to lift files, open filing cabinets, and bend or stand on a stool as needed.
Position Type/Expected Hours of Work
This is a full-time position.
Travel
No travel is anticipated for this position.
Required Education and Experience
- High School diploma or GED
Preferred Education and Experience
- Previous office experience
- Proficient in Microsoft Office
- Understanding of customer service principles and practices
- Experience in a call center or customer service environment
- Data entry and typing skills (including 10 key)
Essentials
- Positive attitude
- High school diploma or equivalent; college degree preferred
- Minimum two years of related work experience
- Effective communication skills
- Interest and understanding of technology products and services
- Business ownership mentality
Compensation
- Competitive compensation within the wireless industry
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