Night Shift Front Desk Coordinator

1 week ago


Midway, Utah, United States Lodging Dynamics Full time
JOB SUMMARY

The Night Shift Front Desk Coordinator is accountable for managing front desk operations during evening hours, ensuring a professional and courteous approach when assisting arriving, departing, and in-house guests. This role involves providing precise and timely information and services, as well as addressing telephone and in-person inquiries related to reservations, hotel details, and guest issues. Responsibilities also include auditing, balancing, and reporting on various hotel areas to ensure adherence to company policies and procedures.

CORE RESPONSIBILITIES
  • Facilitate all guest check-ins by verifying reservations, assigning rooms, and issuing room keys.
  • Handle all payment methods, including room charges, cash, checks, debit, or credit.
  • Manage all check-outs, including resolving any late or disputed charges.
  • Receive, document, and address all guest calls, messages, requests, questions, or concerns.
  • Collaborate with Housekeeping to monitor room readiness for check-in.
  • Provide guests with directions and information about the property and local attractions.
  • Generate daily reports (number of arrivals, departures), identify special requests, and verify report accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Maintain positive customer relations by staying informed about all in-house and local events to provide timely and knowledgeable responses, both in person and over the phone.
MINIMUM QUALIFICATIONS
  • Prior experience in hospitality is not mandatory but is highly valued.
EDUCATION/ FORMAL TRAINING
  • High school diploma or equivalent experience.
LICENSES / CERTIFICATIONS
  • Not applicable.
WORK ENVIRONMENT
  • Prolonged periods of standing at an indoor, climate-controlled workstation.
  • Work is primarily conducted indoors (95% of the time).
PHYSICAL DEMANDS
  • 90% of the shift involves standing, bending, or kneeling.
  • Mobility is required to reach all areas of the hotel to assist guests.
  • Prolonged standing is necessary.
  • Occasional lifting and carrying of files and office materials up to 25 lbs.
BENEFITS
  • Medical, dental, and vision insurance.
  • Health Savings Account.
  • Basic Life and AD&D insurance.
  • Accident & Critical Illness insurance.
  • Paid time off for vacation, sick leave, and holidays.
  • Eligibility to participate in the company's 401(k) program with employer matching.
  • Complimentary employee lunch.
  • Free access to golf facilities.
  • Friends & Family discount program.
  • Opportunity to participate in the Employee Referral Bonus Program.
ABOUT LODGING DYNAMICS

Lodging Dynamics is committed to providing exceptional hospitality experiences. With a rich history and a focus on continuous improvement, we are currently undergoing significant renovations and rebranding efforts to enhance our facilities and services. Our team is dedicated to creating a welcoming environment for guests, and we are excited to build a skilled workforce that embodies our values and commitment to excellence.

  • Midway, Utah, United States Lodging Dynamics Full time

    JOB OVERVIEW The Night Shift Front Desk Coordinator is accountable for managing front desk operations during nighttime hours. This role involves engaging with guests in a professional and courteous manner, ensuring their needs are met upon arrival, departure, and throughout their stay. The Coordinator will address inquiries via phone and in-person, providing...


  • Midway, Utah, United States Lodging Dynamics Full time

    JOB SUMMARY The Night Shift Front Desk Coordinator is accountable for managing front desk operations during the overnight hours. This role involves providing professional and courteous assistance to guests upon arrival, departure, and throughout their stay by delivering precise and timely information and services. The Coordinator will handle telephone and...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Lodging Dynamics. As a Front Desk Supervisor, you will oversee the daily operations of the front desk, ensuring exceptional guest service, efficient check-ins and check-outs, and a positive experience for all guests and team members.Key...


  • Midway, Utah, United States Zermatt Resort Full time

    Job OverviewZermatt Utah Resort & Spa is seeking a dedicated Front Desk Supervisor to join our team. The primary responsibility of the Front Desk Supervisor is to guarantee a seamless and professional experience for hotel guests during their check-in and check-out processes. This role is vital in crafting a memorable hospitality journey for guests from their...


  • Midway, Utah, United States Zermatt Resort Full time

    Zermatt Utah Resort & Spa is seeking a dedicated Guest Services Manager to join our team. The primary responsibility of the Guest Services Manager is to guarantee a seamless and professional experience for hotel patrons during their check-in and check-out processes. This role is crucial in crafting a memorable hospitality journey for guests from their...


  • Midway, Utah, United States Zermatt Resort Full time

    Zermatt Utah Resort & Spa is seeking a dedicated full-time Guest Services Supervisor. The primary responsibility of the Guest Services Supervisor is to guarantee a seamless, professional, and welcoming check-in and check-out experience for our esteemed guests. This role is crucial in crafting an exceptional hospitality journey for guests from their arrival...


  • Midway, Utah, United States Zermatt Resort Full time

    Position OverviewZermatt Utah Resort & Spa is seeking a dedicated Front Desk Supervisor to join our team. This pivotal role is focused on delivering an exceptional and seamless experience for our guests during their stay, from check-in to check-out.Key ResponsibilitiesGreet guests warmly and ensure a welcoming atmosphere.Possess comprehensive knowledge of...


  • Midway, Utah, United States Zermatt Resort Full time

    Position OverviewZermatt Utah Resort & Spa is seeking a dedicated Front Desk Supervisor to join our team. This role is crucial in providing an exceptional and seamless experience for our guests during their stay.Key ResponsibilitiesGreet guests warmly and ensure a welcoming atmosphere.Maintain comprehensive knowledge of check-in and check-out...


  • Midway, Utah, United States Lodging Dynamics Full time

    JOB SUMMARY The Night Shift Front Desk Coordinator is responsible for managing front desk operations during the overnight hours. This role includes providing professional and courteous service to guests upon arrival, departure, and throughout their stay by delivering accurate information and assistance. The Coordinator will handle inquiries via phone and...


  • Midway, Utah, United States Lodging Dynamics Full time

    JOB SUMMARY The Night Reception Specialist is responsible for managing front desk operations during the evening hours. This role includes providing professional and courteous service to guests arriving, departing, and currently staying at the hotel. The specialist will address inquiries via phone and in-person, offering accurate information regarding...


  • Midway, Utah, United States Zermatt Resort Full time

    Are you a personable individual who thrives in a customer-focused environment? If so, we invite you to consider joining our team at Zermatt Resort as a Front Desk Agent.. As a Front Desk Agent, your primary responsibilities will include assisting guests with various inquiries, managing the check-in and check-out processes, and providing information about the...


  • Midway, Utah, United States Lodging Dynamics Full time

    JOB SUMMARY The Night Reception Specialist is accountable for managing front desk operations during the evening hours. This role entails engaging with arriving, departing, and in-house guests in a professional and courteous manner, providing them with accurate and timely information and services. The specialist will address inquiries via telephone and...

  • Reception Specialist

    2 weeks ago


    Midway, Utah, United States Zermatt Resort Full time

    Are you a people person? Do you thrive in a dynamic environment? If so, we invite you to explore an opportunity with us at Zermatt Resort. We are currently seeking candidates for the role of Front Desk Agent.. As a Front Desk Agent, your primary responsibilities will include assisting guests with various inquiries, managing check-in and check-out processes,...


  • Midway, Utah, United States Zermatt Resort Full time

    Are you a personable individual who thrives in a customer-centric environment? If so, we invite you to explore an opportunity with us at Zermatt Resort.. As a Front Desk Agent, you will play a crucial role in ensuring a pleasant experience for our guests. Your responsibilities will include managing the check-in and check-out processes, providing information...


  • Midway, Utah, United States Zermatt Resort Full time

    Event Services Manager The Event Services Manager plays a crucial role in leading the events team, ensuring that all setup and service standards are upheld for various events. Their expertise and guidance throughout the event process are vital for achieving successful outcomes. This position is responsible for training staff, ensuring alignment with the...


  • Midway, Utah, United States Zermatt Resort Full time

    Job OverviewEvent Services ManagerThe Event Services Manager plays a crucial role in leading the events team, ensuring that all aspects of event setup and service excellence are achieved for every occasion. This position is vital for the seamless execution of events, requiring a deep understanding of the event management process to guarantee success. The...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job OverviewPOSITION SUMMARYThe Swimming Pool Service Associate is responsible for ensuring the cleanliness, safety, and overall functionality of the aquatic area while delivering an exceptional experience to guests. This role requires outstanding customer service skills to provide friendly and attentive assistance with towels and other poolside...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job OverviewPOSITION SUMMARYThe Pool Attendant is responsible for ensuring the cleanliness, safety, and overall functionality of the swimming pool area, delivering an exceptional experience to all guests. This role requires outstanding customer service skills to provide friendly and attentive assistance with towels and other poolside amenities.KEY...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job OverviewPOSITION SUMMARYThe Pool Attendant is responsible for ensuring the cleanliness, safety, and overall functionality of the swimming pool area. This role involves delivering exceptional service to guests, ensuring they have a pleasant experience while utilizing pool facilities.KEY RESPONSIBILITIESEnforce all pool safety regulations to protect...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job OverviewPOSITION SUMMARYThe primary aim of the Event Setup Specialist is to deliver outstanding service for resort gatherings by aiding in the organization and upkeep of banquets and events. This role involves the preparation, dismantling, and post-event tidying of all designated functions. This is a seasonal role requiring assistance throughout the busy...