Guest Services Supervisor

1 week ago


Midway, Utah, United States Zermatt Resort Full time
Job Overview

Zermatt Utah Resort & Spa is seeking a dedicated Front Desk Supervisor to join our team. The primary responsibility of the Front Desk Supervisor is to guarantee a seamless and professional experience for hotel guests during their check-in and check-out processes. This role is vital in crafting a memorable hospitality journey for guests from their arrival until their departure, including billing procedures.

Key Responsibilities

  • Warmly greet guests upon arrival.
  • Possess a thorough understanding of all check-in and check-out protocols.
  • Effectively manage various guest scenarios.
  • Handle reservations with accuracy and flexibility.
  • Oversee and manage guest room inventory.
  • Utilize all front desk-related systems proficiently.
  • Provide detailed information about the hotel and its amenities to guests.
  • Train and mentor new front desk staff.
  • Disseminate relevant information to team members.
  • Be knowledgeable about local attractions and hotel services.
  • Understand the Wyndham Rewards program.
  • Assume front desk responsibilities in the absence of the Assistant Front Office/Front Office Manager.
  • Adhere to the front office checklist to ensure processes are executed efficiently.
  • Perform additional tasks as directed by the Assistant Front Desk Manager or Front Desk Manager.

Qualifications

  • High School Diploma or equivalent.
  • Prior experience in front desk operations is preferred.
  • Experience with cash handling is essential.
  • Ability to stand for extended periods.
  • General knowledge of the hospitality industry.
  • Exhibit a positive and empathetic attitude.
  • Strong proficiency in Microsoft Office and property management systems.
  • Willingness to work various shifts, including nights, weekends, and holidays.

This position includes eligibility for a sign-on bonus after a specified period of continuous employment, paid in two installments.

The hotel operates 24/7, and all staff members may occasionally need to adjust their shifts to meet business needs.


* Zermatt Utah Resort & Spa is an Equal Opportunity Employer *



  • Midway, Utah, United States Zermatt Resort Full time

    Zermatt Utah Resort & Spa is seeking a dedicated full-time Guest Services Supervisor. The primary responsibility of the Guest Services Supervisor is to guarantee a seamless, professional, and welcoming check-in and check-out experience for our esteemed guests. This role is crucial in crafting an exceptional hospitality journey for guests from their arrival...


  • Midway, Utah, United States Zermatt Resort Full time

    Position OverviewZermatt Utah Resort & Spa is seeking a dedicated Front Desk Supervisor to join our team. This role is crucial in providing an exceptional and seamless experience for our guests during their stay.Key ResponsibilitiesGreet guests warmly and ensure a welcoming atmosphere.Maintain comprehensive knowledge of check-in and check-out...


  • Midway, Utah, United States Zermatt Resort Full time

    Position OverviewZermatt Utah Resort & Spa is seeking a dedicated Front Desk Supervisor to join our team. This pivotal role is focused on delivering an exceptional and seamless experience for our guests during their stay, from check-in to check-out.Key ResponsibilitiesGreet guests warmly and ensure a welcoming atmosphere.Possess comprehensive knowledge of...


  • Midway, Utah, United States Zermatt Resort Full time

    Zermatt Utah Resort & Spa is seeking a dedicated Guest Services Manager to join our team. The primary responsibility of the Guest Services Manager is to guarantee a seamless and professional experience for hotel patrons during their check-in and check-out processes. This role is crucial in crafting a memorable hospitality journey for guests from their...


  • Midway, Utah, United States Lodging Dynamics Full time

    JOB SUMMARY The Night Reception Specialist is accountable for managing front desk operations during the evening hours. This role entails engaging with arriving, departing, and in-house guests in a professional and courteous manner, providing them with accurate and timely information and services. The specialist will address inquiries via telephone and...


  • Midway, Utah, United States Zermatt Resort Full time

    Are you a personable individual who thrives in a customer-focused environment? If so, we invite you to consider joining our team at Zermatt Resort as a Front Desk Agent.. As a Front Desk Agent, your primary responsibilities will include assisting guests with various inquiries, managing the check-in and check-out processes, and providing information about the...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Lodging Dynamics. As a Front Desk Supervisor, you will oversee the daily operations of the front desk, ensuring exceptional guest service, efficient check-ins and check-outs, and a positive experience for all guests and team members.Key...


  • Midway, Utah, United States Lodging Dynamics Full time

    POSITION OVERVIEW The Culinary Operations Supervisor plays a pivotal role in overseeing kitchen activities. This position is tasked with mentoring, guiding, and collaborating with all culinary personnel to ensure the preparation, cooking, and presentation of dishes align with the established standards of the organization, thereby delivering consistent and...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job OverviewPOSITION SUMMARYThe Pool Attendant is responsible for ensuring the cleanliness, safety, and overall functionality of the swimming pool area. This role involves delivering exceptional service to guests, ensuring they have a pleasant experience while utilizing pool facilities.KEY RESPONSIBILITIESEnforce all pool safety regulations to protect...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job SummaryWe are seeking a skilled and detail-oriented Seasonal Banquet Server to join our team at Lodging Dynamics. As a Banquet Server, you will play a crucial role in providing exceptional service to our guests and ensuring the success of our events.Key ResponsibilitiesEvent Setup and Execution: Assist in setting up and breaking down events, including...


  • Midway, Utah, United States Zermatt Resort Full time

    Job OverviewEvent Services ManagerThe Event Services Manager plays a crucial role in leading the events team, ensuring that all aspects of event setup and service excellence are achieved for every occasion. This position is vital for the seamless execution of events, requiring a deep understanding of the event management process to guarantee success. The...


  • Midway, Utah, United States Zermatt Resort Full time

    Event Services Manager The Event Services Manager plays a crucial role in leading the events team, ensuring that all setup and service standards are upheld for various events. Their expertise and guidance throughout the event process are vital for achieving successful outcomes. This position is responsible for training staff, ensuring alignment with the...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job OverviewPOSITION SUMMARYThe Pool Attendant is responsible for ensuring the cleanliness, safety, and overall functionality of the swimming pool area, delivering an exceptional experience to all guests. This role requires outstanding customer service skills to provide friendly and attentive assistance with towels and other poolside amenities.KEY...


  • Midway, Utah, United States Zermatt Resort Full time

    Zermatt Resort is in search of dedicated Servers to join our team in both full-time and part-time roles. This stunning resort provides a unique opportunity to work in a picturesque environment. While prior experience in a serving role is advantageous, it is not a strict requirement. Applicants must be at least 19 years old to be considered for serving...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job OverviewPOSITION SUMMARYThe Swimming Pool Service Associate is responsible for ensuring the cleanliness, safety, and overall functionality of the aquatic area while delivering an exceptional experience to guests. This role requires outstanding customer service skills to provide friendly and attentive assistance with towels and other poolside...


  • Midway, Utah, United States Lodging Dynamics Full time

    Job SummaryLodging Dynamics is seeking a highly skilled and customer-focused Golf Cart Attendant to join our team at Homestead Golf Club. As a key member of our outside service team, you will be responsible for delivering exceptional service to our members and guests, ensuring a seamless experience from arrival to departure.Key Responsibilities:Player...

  • Service Technician

    6 hours ago


    Midway, Utah, United States Utah Transit Authority Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Service Employee to join our team at the Utah Transit Authority. As a Service Employee, you will play a critical role in ensuring the cleanliness and maintenance of our buses, ensuring a safe and reliable transportation experience for our passengers.Key ResponsibilitiesPrepare buses for daily...

  • Banquet Manager

    2 days ago


    Midway, Utah, United States Zermatt Resort Full time

    Banquet Manager Job DescriptionThe Banquet Manager is a key member and leader of the banquets team, ensuring proper setup and service standards are met for all banquet functions. Their direction and understanding of the banquet process are imperative to the overall success of an event.Responsibilities:Coordinate Functions: Work closely with set-up, service...

  • Bartender

    4 days ago


    Midway, Utah, United States Lodging Dynamics Full time

    Job SummaryWe are seeking a skilled Bartender to join our team at 1886 Grill. As a Bartender, you will be responsible for providing exceptional customer service, preparing and serving beverages, and maintaining a clean and organized bar area.Key ResponsibilitiesTake orders and serve guests in a timely and efficient manner.Prepare and serve a variety of...


  • Midway, Utah, United States Lodging Dynamics Full time

    JOB SUMMARY The Night Reception Specialist is responsible for managing front desk operations during the evening hours. This role includes providing professional and courteous service to guests arriving, departing, and currently staying at the hotel. The specialist will address inquiries via phone and in-person, offering accurate information regarding...