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Patient Access Coordinator

2 months ago


Louisville, Kentucky, United States UofL Health Full time

Position Overview:

We are currently seeking a dedicated individual to join our team.

About UofL Health:
UofL Health is a comprehensive regional academic health system that encompasses multiple hospitals, medical centers, and numerous physician practice locations. Our organization is committed to delivering exceptional patient-centered care through a collaborative team of over 12,000 healthcare professionals.

Role Summary:
The Patient Access Coordinator will play a crucial role in ensuring the accuracy of insurance and demographic data, securing necessary authorizations, and facilitating financial discussions with patients regarding outpatient services.

This position involves managing patient orders from various sources, ensuring proper distribution to the relevant departments. The Coordinator will meticulously review all scheduled procedure orders for completeness, including verifying physician signatures, procedures, dates, and diagnoses, and will communicate with physician offices as needed.

Key Responsibilities:

  • Engage with insurance providers to confirm eligibility and gather coverage details.
  • Request prior authorizations for services from payers and physician offices.
  • Document all findings with precision and clarity.
  • Achieve or surpass productivity benchmarks in daily tasks.
  • Update demographic information to ensure accurate patient statements.
  • Prepare patient estimates and conduct financial discussions with patients.
  • Respond promptly to internal and external communications.
  • Manage incoming orders via various channels and ensure they are accurately recorded in the electronic medical record.
  • Verify order details, including physician signatures and procedure specifics.
  • Adhere to all departmental and organizational policies and regulations.
  • Complete assigned tasks and special projects as required.
  • Prioritize workload based on departmental needs.
  • Participate in departmental meetings and quality improvement initiatives.
  • Maintain a professional image of the Patient Access department at all times.
  • Keep the workspace organized and tidy.

Qualifications:

  • High School Diploma or equivalent is required.
  • Proficient in computer skills, with a typing speed of at least 30 wpm and 95% accuracy.
  • Strong organizational and communication skills, both verbal and written.
  • Preferred experience in patient access, insurance verification, or a related field.
  • Familiarity with medical terminology is advantageous.

Essential Skills and Attributes:

  • Dependable and professional team player.
  • Strong critical thinking abilities.
  • Detail-oriented with excellent communication skills.
  • Able to manage multiple tasks and adapt to changing demands.
  • Enthusiastic and motivated individual who connects well with others.