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Patient Access Coordinator

2 months ago


Louisville, Kentucky, United States UofL Health Full time

Job Summary

The Patient Access Coordinator at UofL Health presents a professional and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The coordinator interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly for services rendered.

Responsibilities

  • Receives and interviews patients in a courteous, empathetic, and professional manner.
  • Obtains and enters complete and accurate patient demographic, guarantor, and insurance information.
  • Assures completion of forms for signatures, authorization, and consents.
  • Reviews patient insurance information and assigns appropriate insurance payor plan codes, including policy, group, and authorization numbers, to ensure proper billing.
  • Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery, Lab, Radiology, T-accounts, etc.). Works with physicians and nurses to ensure accurate patient placement. Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.).
  • Ensures that the ordering, attending, referring, and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients.
  • Maintains confidentiality of all patient information and maintains awareness of individual patient needs and wait times for registration. Monitors waiting and treatment areas for patients that have not been registered.
  • Maintains an efficient and effective patient flow.
  • Complies with all department and hospital policies and procedures.
  • Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies.
  • Performs other duties as assigned, such as representing the group to management internally and externally as needed; responding to management inquiries and requests, etc.
  • Attends and participates in department and hospital meetings, in-services, and quality improvement teams.
  • Contributes to the accomplishment of department and hospital objectives.
  • Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
  • Maintains a clean and orderly work area.

Qualifications

  • High School Diploma or equivalent required.
  • PC literacy, must be able to type 30 wpm with a 95% accuracy.
  • Excellent communication skills required.
  • At least one year of registration experience preferred.

Knowledge, Skills, & Abilities

  • Must be dependable, professional, and a team player.
  • Critical thinking skills.
  • Solid oral and written communication skills.
  • Ability to multi-task and be flexible with job demands.
  • Energetic, motivated individual that connects well with people.

Benefits & Perks

  • Competitive Pay & Benefits Options.
  • Paid Vacation, Sick days, and Holidays.
  • Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner.
  • 401K with Employer Match.