Scenter Operations Leader
2 weeks ago
- Paid time off
- Performance-based bonuses
- Profit-sharing opportunities
- Clear career advancement path towards Regional or Area Management roles
- Competitive salary with performance incentives
- Merit-based salary increases
- Paid vacation time
- Complimentary service membership
As a Scenter Operations Leader, you will play a crucial role in fostering a strong team environment characterized by positive culture and integrity. This position is essential at Scenthound, requiring exceptional leadership, sales acumen, and outstanding customer service skills.
Key Requirements:
- A genuine passion for dogs and the ability to cultivate a positive, dog-first culture
- A team-oriented mindset, demonstrating a commitment to helping others succeed and leading by example
- Preferred management experience
- Background in customer service (retail, restaurant, or fast food)
- Physical capability to lift up to 70 pounds and stamina for prolonged standing
We seek a confident leader who embodies integrity, honesty, and compassion. A successful Scenter Operations Leader is an independent thinker, adaptable, detail-oriented, and a devoted dog enthusiast. This role demands a HANDS-ON approach to managing daily operations, focusing on key performance indicators such as Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio, while also building and nurturing a remarkable team and sustaining a positive work culture.
Responsibilities:
- Drive membership sales through education on health and wellness
- Ensure a knowledgeable team prioritizing dog wellness and safety
- Provide leadership, guidance, and mentorship to Scenter staff
- Foster employee development through training and performance evaluations
- Maintain quality standards through active participation, audits, and training
- Effectively communicate information from upper management to the team
- Identify areas needing assistance and provide support to maintain schedules
- Create a collaborative environment that promotes teamwork and Scenthound values
- Manage client expectations and resolve customer issues
- Ensure the safety of dogs and team members at all times
- Adhere to Scenthound's sanitary and cleaning protocols
- Strong communication skills with team members and dog owners
- Leadership, coaching, and mentorship abilities
- Expertise in recruiting, hiring, and fostering a positive team atmosphere
- Effective time management and scheduling skills
- Proficiency in technology and computer systems
- Accountability in delivering high-quality services
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