Scenter Operations Leader

2 weeks ago


Denver, Colorado, United States Scenthound Full time
Compensation and Benefits:
  • Paid time off
  • Performance-based bonuses
  • Profit-sharing opportunities
Perks and Advantages:
  • Clear career advancement path towards Regional or Area Management roles
  • Competitive salary with performance incentives
  • Merit-based salary increases
  • Paid vacation time
  • Complimentary service membership
Position Overview:

As a Scenter Operations Leader, you will play a crucial role in fostering a strong team environment characterized by positive culture and integrity. This position is essential at Scenthound, requiring exceptional leadership, sales acumen, and outstanding customer service skills.

Key Requirements:
  • A genuine passion for dogs and the ability to cultivate a positive, dog-first culture
  • A team-oriented mindset, demonstrating a commitment to helping others succeed and leading by example
  • Preferred management experience
  • Background in customer service (retail, restaurant, or fast food)
  • Physical capability to lift up to 70 pounds and stamina for prolonged standing
Ideal Candidate Profile:

We seek a confident leader who embodies integrity, honesty, and compassion. A successful Scenter Operations Leader is an independent thinker, adaptable, detail-oriented, and a devoted dog enthusiast. This role demands a HANDS-ON approach to managing daily operations, focusing on key performance indicators such as Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio, while also building and nurturing a remarkable team and sustaining a positive work culture.

Responsibilities:
  • Drive membership sales through education on health and wellness
  • Ensure a knowledgeable team prioritizing dog wellness and safety
  • Provide leadership, guidance, and mentorship to Scenter staff
  • Foster employee development through training and performance evaluations
  • Maintain quality standards through active participation, audits, and training
  • Effectively communicate information from upper management to the team
  • Identify areas needing assistance and provide support to maintain schedules
  • Create a collaborative environment that promotes teamwork and Scenthound values
  • Manage client expectations and resolve customer issues
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound's sanitary and cleaning protocols
Skills and Competencies:
  • Strong communication skills with team members and dog owners
  • Leadership, coaching, and mentorship abilities
  • Expertise in recruiting, hiring, and fostering a positive team atmosphere
  • Effective time management and scheduling skills
  • Proficiency in technology and computer systems
  • Accountability in delivering high-quality services

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