Retail Operations Leader

2 weeks ago


Denver, Colorado, United States WCRI Full time

Join Our Team as a Retail Operations Leader

Western Capital Resources, Inc./PQH Wireless, a premier authorized retailer for Cricket Wireless, is on the lookout for a dedicated and dynamic Retail Operations Leader to enhance our business and lead our team.

Key Responsibilities:

  • Integrity and Leadership: Demonstrate exceptional integrity while striving for excellence in all aspects of the role.
  • Sales Expertise: Exhibit a passion for sales, coaching, and motivating your team to achieve outstanding results.
  • Customer Experience: Focus on delivering exceptional customer experiences both in the short and long term.
  • Operational Management: Successfully oversee store operations and ensure a positive environment for both employees and customers.
  • Community Engagement: Actively participate in community initiatives and represent the Cricket brand effectively.

Job Purpose:

Your role will involve hiring, training, and managing a small team of employees while driving sales profitability. You will provide exceptional customer service to both new and existing clients, maintaining long-term relationships.

Sales Goals:

Achieve monthly sales targets by promoting wireless products, accessories, and service plans. Assist customers in troubleshooting and finding the best Cricket solutions for their needs.

Operational Duties:

Complete daily operational tasks accurately and within required timeframes, including financial transactions.

Benefits:

We offer a competitive commission structure alongside your base salary. Retail Operations Leaders are also eligible for monthly bonuses. Full-time employees enjoy health benefits and a 401k program.

Bilingual Candidates:

To better serve our diverse customer base, we encourage bilingual candidates to apply. Reliable transportation is essential.

Health and Safety:

We prioritize the safety of our team members by implementing health protocols, including the provision of personal protective equipment.

If you possess proven retail management and leadership experience, we invite you to consider this opportunity with us.



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