Real Estate Operations Coordinator

2 weeks ago

Westport, Connecticut, United States Brown Harris Stevens Residential Sales, LLC Full time
Job Overview

Brown Harris Stevens Residential Sales, LLC is a premier luxury residential real estate firm with a rich history of excellence and a commitment to professionalism and discretion. Our team is comprised of highly skilled professionals dedicated to providing exceptional service and ensuring client satisfaction.

Key Responsibilities
  • Oversee the effective onboarding process for new Sales Agents, including the preparation of Welcome Kits and Benefit Packets, and conducting orientation sessions.
  • Foster a collaborative atmosphere by acting as a liaison between Agents and various departments such as Accounting, Marketing, and Human Resources.
  • Gather feedback from the Executive Director of Sales and Agents regarding staff performance, involving Human Resources in disciplinary matters when necessary.
  • Collaborate with Human Resources on compliance with employment laws, recruitment, onboarding, performance management, and terminations.
  • Serve as a point of contact for other departments, ensuring smooth communication and coordination.
  • Manage office operations, including facilities management, IT issues, and vendor relations, to maintain a high-quality work environment.
  • Propose innovative ideas and improvements for processes, systems, and forms to enhance operational efficiency.
  • Provide administrative assistance to Agents, including document preparation, copying, and mail handling.
  • Assist Agents with listing management, including photo uploads and client inquiries.
  • Order and track business materials for Agents.
  • Handle mail processing and maintain a mailing tracker for marketing purposes.
  • Prepare marketing materials for client presentations, ensuring quality and accuracy.
  • Support Agents with digital marketing initiatives, including photography and production.
  • Maintain and update office display sections and social media accounts.
  • Offer backup administrative support as needed and assist with special projects.
Qualifications
  • Preferred: Associate's or Bachelor's degree.
  • Desirable: 2+ years of experience in real estate or a related field.
  • Required: 5-7 years of administrative support experience, ideally in a real estate or sales context.
  • Exceptional communication, customer service, and interpersonal skills are essential.
  • Proficiency in MS Office Suite, including Word, Excel, Access, PowerPoint, and Outlook.
  • Ability to learn and effectively use Real Plus software.
  • Must maintain confidentiality and handle sensitive information with discretion.
  • Strong organizational and time management skills, with the ability to multitask and meet deadlines.
Benefits

We offer a comprehensive benefits package for full-time employees, including Medical, Dental, Vision, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Commuter Benefits, Life Insurance, Short-Term and Long-Term Disability, and a 401(k) Retirement plan.

Paid Time Off

Full-time employees are entitled to 2 weeks of vacation and 12 personal/sick days annually.

Equal Opportunity Employment

Brown Harris Stevens Residential Sales, LLC is committed to providing equal employment opportunities to all individuals, regardless of race, creed, color, religion, national origin, gender identity, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran status, provided they meet the qualifications for the position. We also provide reasonable accommodations for candidates with disabilities.

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