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Salon Operations Coordinator

2 months ago

Westport, Connecticut, United States Whip Salon Full time
Position Overview

Are you enthusiastic about providing exceptional customer experiences? Do you have a natural ability to engage with people and create a welcoming atmosphere? If you thrive in a bustling environment and enjoy juggling multiple tasks, we invite you to consider this opportunity.

At Whip Salon, we emphasize collaboration, positivity, and high standards. The beauty industry is not just a profession; it’s a lifestyle. We are in search of a vibrant, stylish, and approachable Salon Operations Coordinator to enhance our client interactions while supporting our talented team of stylists.

This role is based in a dynamic salon environment, where you will report directly to the Salon Manager. Your primary responsibility will be to deliver outstanding customer service while managing the front desk operations. The ideal candidate will possess a strong interest in the beauty sector and have prior experience in customer service, particularly with customer management systems.

Key Responsibilities:

  • Become proficient in the salon's POS system to manage appointments and bookings effectively.
  • Conduct cash handling procedures, ensuring security and accuracy.
  • Greet clients warmly and offer refreshments.
  • Respond to phone calls and emails promptly.
  • Assist in promoting product sales.
  • Manage inventory orders to maintain adequate stock levels.
  • Coordinate with stylists to ensure timely service delivery and manage client expectations.
  • Clearly communicate pricing structures to clients.
  • Uphold exceptional customer service standards, ensuring client satisfaction.
  • Support marketing initiatives to enhance stylist visibility and appointment bookings.
  • Maintain cleanliness and organization of the salon, including all client-facing areas.
  • Assist with laundry and cleaning tasks as needed.
  • Perform additional errands as required.
  • Keep the Salon Manager informed of any significant updates or issues.

Compensation and Benefits:

  • Hourly wage ranging from $17 to $20, based on experience, with potential for growth.
  • Weekly payments via direct deposit.
  • Paid time off.
  • Eligibility for a 401(k) plan after three months of employment.
  • A supportive and inclusive work environment.
  • Education reimbursement opportunities.
  • Complimentary lunches on designated days.
  • Discounts on salon services and products.

Qualifications:

  • Energetic and positive demeanor.
  • Ability to work harmoniously with others.
  • Dependable and consistent attendance.
  • Willingness to learn and develop professionally.
  • Minimum of one year in a fast-paced hospitality or similar role.
  • Capability to adapt to a rapidly changing environment.
  • Strong multitasking skills and the ability to prioritize effectively.
  • Experience in upselling products to clients.
  • Composure in high-pressure situations.
  • Flexible availability based on salon needs.
  • Genuine passion for the beauty industry and helping clients achieve their desired looks.

Education and Experience:

  • High school diploma or equivalent preferred.
  • Prior experience as a receptionist or in hospitality is advantageous.
  • At least two years of customer service experience.
  • Familiarity with beauty salon operations is a plus.
  • Experience with sales preferred.
  • Proficient with POS systems and basic computer skills.

Work Location: In-person