Human Resources Specialist
2 days ago
At The University of Massachusetts Amherst, we are seeking a highly skilled and detail-oriented Clerk IV (Leaves Specialist) to join our Human Resources team. This role is responsible for the execution of the Human Resources (HR) process for Family Medical Leave Act (FMLA)/leave requests, Workers' Compensation cases, requests for accommodations, and electronic personnel actions.
Key Responsibilities:- Assist in the administration of medical leaves, workers' compensation, other leaves (e.g., bereavement) program, and requests for accommodations for all employees within the Administration & Finance business unit.
- Maintain and update electronic tracking systems for medical leave employees, employee accommodations, and workers' compensation cases.
- Provide general office support (faxes and email), to include processing confidential documents (i.e. personnel actions, etc.).
- Ensure timely and accurate communication with the central human resources department to ensure accurate processing of time/labor and personnel action forms for employees granted income from PFML and PFML questionnaires.
- Assist employees in person, via telephone, via email, and via other technology to answer questions. Provide individual counseling to employees in the area of leaves of absence, accommodations, and income replacement.
- Provide guidance to department managers, supervisors and employees on leaves laws, policies, practices, and procedures.
- Design, create, and support a welcoming and customer-service-focused HR leaves office; develop and revise office processes as needed to ensure effective and efficient operations.
- Participate in project-based HR initiatives.
- Participate in campus HR professional development training, conferences, and meetings.
- Minimum of three (3) years experience in an office setting; or associate's degree or higher may substitute for two (2) years of the required experience.
- Considerable knowledge and proficiency with Microsoft Suite applications.
- Basic knowledge of the principles of office operations and the ability to apply this knowledge to solving office problems.
- Ability to maintain good working relationships with internal and external customers.
- Ability to give oral and written instructions in an understandable manner.
- Ability to develop and incorporate new procedures from general instructions.
- Ability to maintain and keep records.
- Previous human resources experience.
- Knowledge of HIPAA (Health Insurance Portability & Accessibility Act) provisions regarding protected health information.
The University of Massachusetts Amherst is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.
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