Front Office Operations Manager

2 weeks ago


Linthicum Heights, Maryland, United States Maritime Conference Center (MITAGS) Full time
Position Overview

At Maritime Conference Center, we are dedicated to providing exceptional hospitality experiences. We are seeking a dynamic individual with a passion for the industry and a wealth of experience in hotel front office management. The ideal candidate will have a minimum of 8 years in a similar role and a flair for innovative ideas that enhance guest satisfaction.


KEY RESPONSIBILITIES:
  • Oversee the daily operations and leadership of the front desk team, focusing on recruitment and training.
  • Ensure that exceptional hospitality and customer service remain the top priority.
  • Conduct performance evaluations and establish both individual and team objectives.
  • Manage room bookings and allocations efficiently.
  • Provide financial forecasting and budgeting insights related to the Rooms Division.
  • Collaborate closely with the Housekeeping department.
  • Administer pricing strategies and package offerings.
  • Perform additional tasks as required.
QUALIFICATIONS:
  • At least 8 years of experience in Hotel Front Office Management within a Full-Service Hotel or Conference Center.
  • A degree in Hospitality Management or a related field is preferred.
  • A strong commitment to a career in hospitality.
  • Proficient in Microsoft Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
  • Demonstrated leadership abilities with a talent for motivating and guiding team members.
  • Excellent interpersonal and communication skills to deliver outstanding service to guests.
  • Friendly and approachable demeanor, with a pleasant phone presence.
  • Strong customer service skills with the ability to engage positively with guests.
  • Willingness to complete fire safety and CPR training.
EMPLOYEE BENEFITS:
  • Competitive salary based on experience - Starting range $60,000 - $65,000 annually
  • Full-time position - Monday to Friday
  • Comprehensive Health, Dental, and Vision coverage - No payroll deductions for employees and their legal dependents
  • Generous Paid Time Off, including holidays, sick leave, personal days, and vacation time
  • Employer contributions to retirement plans and 401(k) options
  • Complimentary parking
  • One meal provided per scheduled shift

At Maritime Conference Center, we pride ourselves on fostering a culture of teamwork and respect for both our guests and staff. We value transparency and integrity, and we believe in creating a fun and engaging work environment.

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