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Hotel Front Office Director

2 months ago

Linthicum Heights, Maryland, United States Maritime Conference Center (MITAGS) Full time
Job Summary

We are seeking a highly experienced and skilled Hotel Front Office Manager to lead our front desk team at Maritime Conference Center (MITAGS). As a key member of our management team, you will be responsible for providing exceptional customer service, managing day-to-day operations, and driving business growth.

Key Responsibilities
  • Leadership and Management: Supervise and train front desk staff, ensuring excellent customer service and adherence to company policies.
  • Operational Management: Manage room reservations, allocations, and rates, as well as coordinate with housekeeping and other departments to ensure seamless operations.
  • Financial Management: Provide budget and financial forecasting information related to the Rooms Department, and manage expenses to ensure profitability.
  • Customer Service: Ensure that hospitality and good customer service are at the forefront of our operations, and that all guests receive a positive experience.
  • Performance Management: Conduct performance reviews and set individual and team goals to drive business growth and improve customer satisfaction.
Requirements
  • Experience: Minimum 8+ years of Hotel Front Office Management experience at a Full-Service Hotel or Conference Center.
  • Education: College Degree in Hospitality Management or equivalent preferred.
  • Skills: Strong leadership skills, ability to motivate and mentor team members, proficiency in Microsoft Office, Hospitality (PMS) systems, and POS systems.
  • Personal Qualities: Personable and outgoing, pleasant phone demeanor, excellent customer service skills, and ability to connect with and relate to guests positively.
Benefits
  • Compensation: Competitive salary commensurate with experience.
  • Benefits Package: Full-time employment with benefits, including health, dental, and vision insurance, paid time off, and retirement plan contributions.
  • Work-Life Balance: Generous paid time off, including holidays, sick time, personal, and vacation days.