Hotel Operations Manager

6 days ago

Linthicum Heights, Maryland, United States TKo Hospitality Management Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at TKo Hospitality Management. As a key member of our management team, you will be responsible for overseeing the overall operations of our hotel, ensuring exceptional guest service and financial profitability.

Key Responsibilities
  • Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
  • Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and brand standards.
  • Handle guest complaints and oversee service recovery procedures.
  • Prepare, present, and achieve the hotel's annual operating budget, marketing and sales plan, and capital budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Deliver hotel budget goals and set short and long-term strategic goals for the property.
  • Monitor business reports on a daily basis and make informed decisions accordingly.
  • Ensure accurate and timely financial reporting, including monthly financial outlooks for Rooms, Food & Beverage, Admin & General.
  • Maximize room yield and hotel revenue through innovative sales practices and yield management programs.
  • Act as a final decision maker in hiring key team members.
  • Oversee and manage all departments, working closely with department heads on a daily basis.
  • Manage and develop the team to ensure career progression and development.
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Embody TKo's Culture of CARE and create this culture within the hotel.
  • Actively engage in the sales process and participate in new client acquisition with the sales team.
  • Ensure the hotel operates within the Occupational Health & Safety Act, fire regulations, and other legal and regulatory requirements.
Requirements
  • A university degree in hotel management or a related field is preferred.
  • Minimum of 3 years of Department Head/GM level experience in a Select Service or Full Service Hotel.
  • Hotel opening or re-positioning experience is preferred.
  • Knowledge of both F&B and Hotel Operations is preferred.
  • Proficient in Microsoft Office applications.
  • Knowledge of Hyatt PMS and POS systems is a plus.
  • Ability to exercise judgment in evaluating situations and making sound decisions.
  • Strong interpersonal skills and cordial behavior.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.
  • Excellent communication, organization, written, and guest relations skills.
  • Strong organizational, project management, mathematic, and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines.
  • Strong interpersonal skills and a can-do positive attitude.
  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal and written communication skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.

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