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Front Office Operations Manager

2 months ago

Linthicum Heights, Maryland, United States MM&P Maritime Advancement Full time
Position Overview

Are you passionate about hospitality? We are seeking an experienced professional to lead our front office operations. This role requires a minimum of 8 years of management experience in a hotel front office setting. We value creativity and fresh perspectives to enhance our guest experience.

Key Responsibilities:
  • Oversee daily operations and provide leadership to the front desk team, including recruitment and training initiatives.
  • Ensure exceptional hospitality and customer service are prioritized at all times.
  • Conduct performance evaluations and establish individual and team objectives.
  • Manage room bookings and distribution effectively.
  • Provide financial forecasting and budgeting insights for the Rooms Division.
  • Collaborate closely with the Housekeeping department.
  • Administer pricing strategies and promotional packages.
  • Perform additional duties as required.
Compensation and Benefits:
  • Competitive salary based on experience.
  • Full-time position, Monday through Friday.
  • Comprehensive health, dental, and vision coverage with no payroll deductions for employees and their legal dependents.
  • Generous paid time off policy, including holidays, sick leave, personal days, and vacation time.
  • Employer contributions to retirement plans and 401(k) options.
  • Complimentary meal provided during each shift.
Qualifications:
  • At least 8 years of experience in Hotel Front Office Management within a full-service hotel or conference center.
  • A degree in Hospitality Management or a related field is preferred.
  • A strong commitment to a career in hospitality.
  • Proficient in Microsoft Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
  • Demonstrated leadership abilities with a focus on motivating and mentoring team members.
  • Excellent interpersonal and communication skills to ensure high-quality service for guests.
  • Friendly and approachable demeanor with a pleasant phone presence.
  • Outstanding customer service skills with the ability to engage positively with guests.
  • Willingness to complete fire safety and CPR training.

At MM&P Maritime Advancement, we foster a culture of teamwork and respect for both our guests and employees. We believe in transparency, integrity, and the importance of enjoying our work.