Hotel Front Desk Guest Service Representative

4 days ago


Linthicum Heights, Maryland, United States MM&P MARITIME ADVANCEMENT Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Guest Services Representative to join our team at the Maritime Conference Center. As a key member of our hotel operation, you will be responsible for delivering exceptional guest experiences and ensuring seamless front desk operations.

Key Responsibilities
  • Front Desk Operations
    • Process guest check-ins and check-outs, ensuring accurate room assignments and financial transactions.
    • Manage front desk systems, including property management software and point-of-sale systems.
    • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Reservations and Group Coordination
    • Pre-block guest rooms and coordinate with other departments to ensure seamless group operations.
    • Deliver VIP welcome amenities and ensure guest rooms are prepared to meet guest expectations.
  • Administrative Tasks
    • Manage front desk daily shift blog, ensuring accurate and timely reporting of guest interactions and front desk activities.
    • Assist with health screenings and other administrative tasks as needed.
Requirements
  • Education
    • High School Diploma or equivalent required.
  • Experience
    • Two years of previous experience in hotel front desk operations preferred.
  • Skills
    • Excellent communication and interpersonal skills, with a strong focus on customer service.
    • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
    • Proficiency in Microsoft Office and hospitality systems.
What We Offer

We offer a competitive salary and benefits package, including health, dental, and vision coverage, as well as paid vacation and holidays. We also offer opportunities for professional growth and development, as well as a collaborative and supportive work environment.



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