Hotel Receptionist

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Springhill Suites BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities

• Guest Services
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
  • Assist in pre-registration and blocking of reservations when necessary.
• Cash Handling
  • Promptly, accurately and efficiently know how and where to post all charges.
  • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Front Office Operations
  • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
  • Review any reservations with special requests and work to block rooms accordingly.
  • Have knowledge of hotel rates, discounts and how to handle each.
  • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

• Personal Qualities
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
• Team Player
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests