Front Desk Representative
5 days ago
As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.
Key Responsibilities- Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
- Reservation Management: Make and modify reservations, including room assignments and special requests.
- Hotel Operations: Handle hotel operator duties, including answering phone calls and responding to guest inquiries.
- Concierge Services: Provide guests with information and assistance on hotel services, facilities, and local attractions.
- Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
- Communication: Maintain effective communication with fellow associates and other departments to ensure seamless guest service.
- Knowledge and Skills: Possess a strong knowledge of hotel operations, policies, and procedures, as well as excellent communication and problem-solving skills.
- Education: High School diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Experience in a hotel or related field is preferred.
- Personality: Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
- Skills: Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
- Competitive Pay: Earn a competitive salary and benefits package.
- Opportunities for Advancement: Opportunities for career growth and advancement within the company.
- Professional Development: Access to training and development programs to enhance your skills and knowledge.
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