Front Desk Representative

5 days ago


Linthicum Heights, Maryland, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.

Key Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Reservation Management: Make and modify reservations, including room assignments and special requests.
  • Hotel Operations: Handle hotel operator duties, including answering phone calls and responding to guest inquiries.
  • Concierge Services: Provide guests with information and assistance on hotel services, facilities, and local attractions.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Communication: Maintain effective communication with fellow associates and other departments to ensure seamless guest service.
  • Knowledge and Skills: Possess a strong knowledge of hotel operations, policies, and procedures, as well as excellent communication and problem-solving skills.
Requirements
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Personality: Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Skills: Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
Benefits
  • Competitive Pay: Earn a competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Access to training and development programs to enhance your skills and knowledge.


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