Front Office Operations Supervisor
2 weeks ago
RESPONSABILIDADES PRINCIPALES:
- Encargado de la gestión diaria y liderazgo del equipo de recepción del hotel, incluyendo la capacitación y reclutamiento del personal.
- Asegurar que la hospitalidad y un excelente servicio al cliente sean prioritarios.
- Realizar evaluaciones de desempeño y establecer metas individuales y grupales.
- Administrar las reservas y asignaciones de habitaciones.
- Proporcionar información sobre presupuestos y previsiones financieras relacionadas con el Departamento de Habitaciones.
- Coordinar con el departamento de limpieza.
- Gestionar tarifas y paquetes.
- Otras tareas según se asignen.
CALIFICACIONES DESEADAS:
- Experiencia mínima de 8 años en gestión de recepción de hoteles en un hotel de servicio completo o centro de conferencias.
- Título universitario en Gestión de Hospitalidad o equivalente preferido.
- Compromiso con un estilo de vida de hospitalidad – Este es un trabajo de carrera.
- Dominio de Microsoft Office, sistemas de gestión hotelera (PMS) y sistemas de punto de venta (POS).
- Fuertes habilidades de liderazgo con la capacidad de motivar y guiar a los miembros del equipo.
- Excelentes habilidades interpersonales y de comunicación para ofrecer un servicio de calidad a los huéspedes del hotel.
- Personalidad amigable y extrovertida, con un tono agradable al teléfono.
- Excelentes habilidades de servicio al cliente y capacidad para conectar y relacionarse positivamente con los huéspedes.
- Capacidad para completar cursos de capacitación en incendios y RCP.
BENEFICIOS:
- Compensación acorde con la experiencia.
- Tiempo completo - L-V.
- Salud/Dental/Visión - Sin deducción de nómina para el empleado y dependientes legales.
- Generoso tiempo libre pagado - incluyendo días festivos, tiempo por enfermedad, personal y vacaciones.
- Contribuciones al plan de jubilación y opciones de 401(k).
Estacionamiento gratuito y una (1) comida por turno están incluidos.
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