Front Office Operations Supervisor

2 weeks ago


Linthicum Heights, Maryland, United States Maritime Conference Center (MITAGS) Full time
Descripción del Trabajo

RESPONSABILIDADES PRINCIPALES:

  • Encargado de la gestión diaria y liderazgo del equipo de recepción del hotel, incluyendo la capacitación y reclutamiento del personal.
  • Asegurar que la hospitalidad y un excelente servicio al cliente sean prioritarios.
  • Realizar evaluaciones de desempeño y establecer metas individuales y grupales.
  • Administrar las reservas y asignaciones de habitaciones.
  • Proporcionar información sobre presupuestos y previsiones financieras relacionadas con el Departamento de Habitaciones.
  • Coordinar con el departamento de limpieza.
  • Gestionar tarifas y paquetes.
  • Otras tareas según se asignen.

CALIFICACIONES DESEADAS:

  • Experiencia mínima de 8 años en gestión de recepción de hoteles en un hotel de servicio completo o centro de conferencias.
  • Título universitario en Gestión de Hospitalidad o equivalente preferido.
  • Compromiso con un estilo de vida de hospitalidad – Este es un trabajo de carrera.
  • Dominio de Microsoft Office, sistemas de gestión hotelera (PMS) y sistemas de punto de venta (POS).
  • Fuertes habilidades de liderazgo con la capacidad de motivar y guiar a los miembros del equipo.
  • Excelentes habilidades interpersonales y de comunicación para ofrecer un servicio de calidad a los huéspedes del hotel.
  • Personalidad amigable y extrovertida, con un tono agradable al teléfono.
  • Excelentes habilidades de servicio al cliente y capacidad para conectar y relacionarse positivamente con los huéspedes.
  • Capacidad para completar cursos de capacitación en incendios y RCP.

BENEFICIOS:

  • Compensación acorde con la experiencia.
  • Tiempo completo - L-V.
  • Salud/Dental/Visión - Sin deducción de nómina para el empleado y dependientes legales.
  • Generoso tiempo libre pagado - incluyendo días festivos, tiempo por enfermedad, personal y vacaciones.
  • Contribuciones al plan de jubilación y opciones de 401(k).
Salario inicial de $60,000 - $65,000 anuales
Estacionamiento gratuito y una (1) comida por turno están incluidos.

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