Patient Account Resolution Representative

3 days ago


Seattle, Washington, United States Discover Vanderbilt University Medical Center Full time

Overview:
Fred Hutchinson Cancer Center is a nonprofit organization that provides adult cancer treatment and groundbreaking research focused on cancer and infectious diseases based in Seattle. We are a National Cancer Institute-designated cancer center and have earned a reputation as one of the world's leading cancer, infectious disease, and biomedical research centers.

Job Summary:
This Patient Account Resolution Representative position is responsible for reviewing work queues to prioritize account follow-up activities, identifying claim denials, handling appeals, and maintaining current understanding of contracted payor agreements. The successful candidate will have high school graduate or equivalent, minimum of one year experience in a business setting, ability to use a computer keyboard and mouse, navigate computer programs, and use email in a business setting, and ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.

Responsibilities:
The key responsibilities include reviewing work queues to prioritize account follow-up activities, identifying claim denials, handling appeals, utilizing hospital billing system, payor websites, and system interfaces to effectively manage accounts, investigating and resolving patient inquiries forwarded from Customer Service, contacting appropriate Fred Hutch Departments to obtain information for account resolution, and maintaining current understanding of contracted payor agreements.

Benefits:
We offer competitive compensation, including an estimated salary range of $25.22 to $35.90 per hour based on experience, comprehensive benefits package, medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).



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