Cloud Incident Resolution Specialist

4 days ago


Seattle, Washington, United States Amazon Full time
About the Role

As a Cloud Incident Resolution Specialist at Amazon, you will play a critical role in driving revenue and growth from key accounts to enterprise-level customers. The AWS Global Support team interacts with leading companies and provides world-class support to ensure customer success.

Key Responsibilities

• Resolve large-scale customer impacting incidents and critical complex customer escalations
• Manage incident response and resolution for customers' critical workloads
• Collaborate with stakeholders across AWS to improve the customer experience and develop mechanisms for operational excellence
• Lead projects and teams to drive operational improvements, create and review documentation, design new standard operating procedures, identify and troubleshoot recurring platform issues, and own projects to drive improvements
• Mentor peers in technical and operational strengths

Requirements

• Experience with AWS services or other cloud offerings, knowledge of distributed computing environments
• Strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership, and problem-solving skills
• Excellent written and verbal communication skills, fluency in English and Japanese (both written and spoken)
• Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT, or equivalent

What You'll Get

$140,000 - $180,000 per year, based on experience

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