Account Follow Up Coordinator
4 days ago
Fred Hutchinson Cancer Center is a leading non-profit organization providing innovative cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, the Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.
We have earned a reputation as one of the world's leading cancer, infectious disease, and biomedical research centers through our commitment to collaboration, compassion, determination, excellence, innovation, integrity, and respect. Our mission is directly tied to the humanity, dignity, and inherent value of each employee, patient, community member, and supporter.
Job Summary
An Account Follow Up Representative is responsible for timely follow-up with insurance companies on payments, denials, and appeals at Fred Hutchinson Cancer Center.
Responsibilities
- Review work queues to prioritize account follow-up activities (account/payment status, verify and update patient information).
- Timely identification of claim denials and appropriate handling of appeals.
- Review insurance payments and all adjustments to determine patient responsibility.
- Utilize hospital billing system, payor websites, and system interfaces to effectively manage accounts.
- Investigate and resolve patient inquiries forwarded from Customer Service.
- Contact appropriate Fred Hutch Departments to obtain information for account resolution.
Requirements
To be considered for this role, you should possess:
- A high school graduate or equivalent degree.
- A minimum of one year experience in a business setting.
- The ability to use a computer keyboard and mouse, navigate computer programs, and use email in a business setting.
- The ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
Benefits
As an employee of Fred Hutchinson Cancer Center, you will enjoy a comprehensive benefits package designed to enhance health, well-being, and financial security. This includes medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).
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