AWS Cloud Incident Resolution Specialist
4 days ago
Job Description:
Role SummaryWe are seeking an experienced AWS Cloud Incident Resolution Specialist to join our team. The ideal candidate will have a strong background in technical support, customer ownership, and leadership.
In this role, you will play a pivotal part in providing incident response, account ownership, and customer communication. You will drive the resolution of large-scale customer impacting incidents as part of a team rotation and collaborate with Engineering Teams to resolve complex customer escalations.
This is a global role that requires excellent written and verbal communication skills and a passion for leading the resolution of critical incidents. You will be responsible for providing critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads.
You will also contribute to driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including public sector.
Key Responsibilities- Drive the resolution of large-scale customer impacting incidents as part of a team rotation.
- Collaborate with Engineering Teams to drive critical, complex customer escalations in situations that are sometimes technically challenging.
- Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads.
The estimated salary range for this role is $110,000 - $160,000 per annum based on industry standards and location.
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