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Patient Account Representative

1 month ago

Seattle, Washington, United States Virginia Mason Medical Center Full time
Job Title: Patient Account Specialist

Virginia Mason Medical Center is seeking a highly skilled Patient Account Specialist to join our team. As a Patient Account Specialist, you will be responsible for facilitating, educating, and communicating with patients regarding Virginia Mason Medical Center's revenue cycle policies and procedures.

Responsibilities:
  • Provide clarification and education to patients on billing inquiries, including insurance regulations and processing protocols.
  • Address a broad range of inquiries, covering items such as charge coding discrepancies, benefit interpretation, and adjudication.
  • Provide financial counseling to patients, including assistance with reimbursement for under or uninsured individuals.
  • Collect private receivables and participate in collection agency processes as needed.
  • Act as a resource to the Medical Center for organizational, state, federal, and commercial reimbursement procedures and policies.
Requirements:
  • Proven excellent customer service, communication, verbal, and written skills, with an emphasis on organization and attention to detail.
  • Ability to problem-solve and multitask, with a focus on maintaining confidentiality.
  • Knowledge of insurance concepts and basic telephone skills.
  • Ability to excel in a team-based environment with a positive attitude.
  • Comfortable with ambiguity and flexibility.

Virginia Mason Medical Center is an equal opportunity employer and values diversity in the workplace.