Customer Service Specialist

1 week ago


Torrance, California, United States Alex and Ani Full time

Sales Representative - Retail Environment

As a vital member of our retail team, you will play a key role in welcoming customers and addressing their needs with the utmost professionalism. Your primary focus will be to deliver exceptional service while promoting our products effectively.

Key Responsibilities:

  • Embody the positive energy of the ALEX AND ANI brand.
  • Stay informed about product offerings, including new collections and core lines, to provide knowledgeable assistance to customers.
  • Handle cash transactions and ensure accurate financial reporting.
  • Promote current sales and promotional opportunities to enhance customer experience.
  • Deliver outstanding customer service by addressing inquiries and facilitating exchanges.
  • Relay customer feedback and market trends to management for continuous improvement.
  • Maintain a clean and organized store environment, including stockroom upkeep.
  • Support visual merchandising standards and ensure product availability.
  • Adhere to company policies and procedures regarding retail operations.
  • Assist management in safeguarding company assets and minimizing loss.

Travel Requirements:

This position may involve minimal travel, estimated at 0-25%.

Qualifications:

  • Previous experience in retail sales.
  • Strong communication and time-management abilities.
  • Ability to maintain a positive demeanor and prioritize customer satisfaction in a dynamic setting.
  • Physical capability to lift items weighing up to 40 pounds.
  • Proficient in reading, writing, and performing basic mathematical calculations.
  • Willingness to stand and walk for extended periods.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays as required by business needs.

This job description outlines the essential functions and responsibilities of the role. Duties and responsibilities may evolve over time as needed.

Additional Information:

Job Family: Retail

Pay Type: Hourly



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