Guest Services Representative

2 weeks ago


Saratoga Springs, New York, United States Turf Hotels Full time

Guest Services Representative

We are seeking individuals who possess a genuine enthusiasm for assisting others. As a pivotal member of our hotel, you will engage with guests at the front desk, ensuring their experience is exceptional. Your proactive, responsive, and caring nature will significantly enhance the overall guest experience.

Key Responsibilities:

  • Provide efficient, courteous, and professional assistance to guests at all times.
  • Uphold a high standard of service and hospitality.
  • Address guest concerns promptly and effectively, ensuring satisfaction in a timely manner.
  • Process guest charges, collect payments, and adhere to all cash handling protocols.
  • Maintain knowledge of hotel brand offerings and various programs, including rewards and special promotions.
  • Communicate effectively with various departments and management regarding guest feedback.
  • Respond swiftly to incoming calls and assist lobby visitors and team members.
  • Foster a positive and collaborative work environment with all hotel departments.
  • Be well-versed in hotel safety and emergency procedures.

Qualifications:

A High School Diploma is required. Previous experience in a customer service role within the hospitality industry is preferred.

Physical Requirements:

This position requires the ability to walk and stand for extended periods, as well as the capability to lift 10-15 pounds. A flexible schedule, including availability for days, evenings, weekends, and holidays, is essential.



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