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Guest Services Representative

2 months ago

Saratoga Springs, New York, United States Turf Hotels Full time

Guest Services Representative

We are seeking individuals who are dedicated to providing exceptional service to our guests. As a key member of the front office team, you will play a vital role in shaping the overall guest experience. Your proactive, responsive, and caring nature will be essential in ensuring that every guest feels valued and welcomed.

Key Responsibilities:

  • Deliver outstanding service to guests with professionalism and courtesy.
  • Maintain a high standard of hospitality and service throughout the hotel.
  • Address guest inquiries and concerns promptly, ensuring satisfaction.
  • Process guest charges, manage payments, and adhere to cash handling protocols.
  • Stay informed about hotel offerings and loyalty programs.
  • Communicate effectively with various departments regarding guest feedback.
  • Respond swiftly to incoming calls and assist lobby visitors and team members.
  • Foster a positive and collaborative work environment with all hotel staff.
  • Understand and implement hotel safety and emergency procedures.

Qualifications:

A High School Diploma is required. Previous experience in a customer service role or related field is preferred.

Physical Requirements:

This position requires the ability to stand and walk for extended periods and lift up to 15 pounds. Flexibility in scheduling is necessary, including availability for days, evenings, weekends, and holidays.