Service Excellence Representative

2 months ago


Saratoga Springs, New York, United States AgroChem Full time

Job Type

Full-time

Overview

AgroChem, a subsidiary of the multinational Kersia, is dedicated to addressing the challenges of public health, food safety, and environmental protection through a diverse range of high-quality hygiene and disinfection solutions.

We are seeking a Customer Support Associate who will play a vital role in delivering outstanding service to both internal and external clients. This position requires a comprehensive understanding of company operations and effective communication with various departments to ensure customer satisfaction.

Key Responsibilities

To perform this role successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Provide accurate and timely information regarding customer order statuses and product inquiries.
  2. Process customer orders, modifications, and returns in accordance with established policies.
  3. Collaborate with the credit department to resolve any disputed credit issues.
  4. Deliver prompt feedback to the organization concerning service failures or customer complaints.
  5. Work in partnership with the sales team to exceed customer service expectations.
  6. Act as an advocate for customers.
  7. Address inquiries related to customer accounts in coordination with the external sales team.
  8. Utilize in/outbound call systems proficiently.
  9. Make necessary arrangements for company clients and guests.
  10. Assist other departments (Quality, Purchasing, Accounting, Marketing) as needed to fulfill sales and customer requirements.

Required Competencies

  1. Customer/Client Focus
  2. Problem Solving and Analysis
  3. Time Management Skills
  4. Effective Communication
  5. Team Collaboration
  6. Technical Proficiency

Work Environment

This position operates within a professional office setting and routinely utilizes standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently must sit, stand, walk, use hands to handle or feel, and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time role with a schedule of Monday through Friday, 8:30 a.m. to 5 p.m.

Travel Requirements

No travel is anticipated for this position.

Education and Experience Requirements

  1. Experience in customer service.
  2. Proficiency in computer usage.
  3. Familiarity with Excel.

Salary Range

$20 - $24 per hour



  • Saratoga Springs, New York, United States AgroChem Full time

    Job Title:Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at AgroChem. As a key member of our customer support team, you will be responsible for providing exceptional customer experience service to internal and external customers.Key Responsibilities:Provide timely and accurate...


  • Saratoga Springs, New York, United States Park Personnel Services, Inc. Full time

    Job DescriptionWe are seeking a highly skilled and compassionate individual to join our team as a Customer Service Representative at Park Personnel Services, Inc.This rewarding position involves working in a medical environment where helping people is the goal. As a Customer Service Representative, you will be responsible for establishing effective rapport...


  • Saratoga Springs, New York, United States Saratoga Regional YMCA Full time

    Member Service RepresentativeAt the Saratoga Regional YMCA, we are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. This part-time opportunity offers a competitive hourly rate of $16.69 and a fun, interactive work environment.Key Responsibilities:Provide exceptional customer service to members...


  • Saratoga Springs, New York, United States AgroChem Full time

    Job SummaryAgroChem USA, LLC and Biosan LLC are seeking a skilled Customer Service Representative to provide exceptional customer experience service for all internal and external customers. The ideal candidate will have excellent knowledge of company processes and programs, as well as effective communication skills to work with team members within all...


  • Saratoga Springs, New York, United States Skidmore College Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative at the Skidmore Shop. This role will provide exceptional customer service, operate a cash register, and maintain a clean and organized sales floor.Key ResponsibilitiesProvide excellent customer service to students, faculty, and...


  • Saratoga Springs, New York, United States Saratoga Regional YMCA Full time

    Job Title: Senior Member Service RepresentativeAt the Saratoga Regional YMCA, we are seeking a highly skilled and experienced Senior Member Service Representative to join our team. This is a full-time position that requires excellent interpersonal and problem-solving skills, as well as the ability to multitask and think on your feet.Job Summary:The Senior...


  • Saratoga Springs, New York, United States Saratoga Regional YMCA Full time

    Part-time OpportunityAt the Saratoga Regional YMCA, we are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. This role is responsible for maintaining a supportive and positive atmosphere, welcoming and respecting all individuals. The successful candidate will respond to member and guest needs,...


  • Saratoga Springs, New York, United States Saratoga Regional YMCA Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at the Saratoga Regional YMCA. As a key member of our staff, you will be responsible for providing exceptional service to our members and guests, promoting memberships and programs, and maintaining a positive and welcoming atmosphere.Key...


  • Saratoga Springs, New York, United States Sherwin-Williams Full time

    Job SummaryAs a Customer Service Representative at Sherwin-Williams, you will be responsible for providing excellent customer service to our wholesale and retail customers. You will work closely with customers to determine their needs, answer their questions about our products, and recommend the right solutions. You will also be responsible for resolving any...


  • Saratoga Springs, New York, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...


  • Saratoga Springs, New York, United States Dione Ramsdill - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Dione Ramsdill - State Farm Agent.Key ResponsibilitiesEstablish and maintain strong relationships with customers to understand their insurance needs and provide personalized solutions.Use a customer-centric approach to...


  • Saratoga Springs, New York, United States Saratoga Casino Hotel Full time

    Job SummarySaratoga Casino Hotel is seeking a highly motivated Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for all.Key Responsibilities:Provide friendly and efficient service to all guests,...


  • Saratoga Springs, New York, United States Advantage Solutions Full time

    About the RoleWe are seeking a highly motivated and detail-oriented SAS Retail Services Representative to join our team at Advantage Solutions. As a SAS Retail Services Representative, you will play a critical role in ensuring the latest brands and products are displayed and tracked effectively in Walmart stores.Key ResponsibilitiesAssist in the display and...


  • Saratoga Springs, New York, United States Dione Ramsdill - State Farm Agent Full time

    About Our AgencyWe are a dynamic and growth-oriented agency with a team of highly motivated individuals. Our office is located in Wilton, NY, and we are passionate about making a difference in the lives of others and bettering our community.Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations...


  • Saratoga Springs, New York, United States Staples Full time

    Role OverviewAs a Customer Service Representative for Staples Connect, you will play a key role in helping our customers navigate the TSA Precheck process. You will be responsible for providing exceptional customer service, answering questions, and guiding customers through the enrollment process.Key ResponsibilitiesProvide excellent customer service to...


  • Saratoga Springs, New York, United States Dione Ramsdill - State Farm Agent Full time

    About Our AgencyWe are a dynamic and growth-oriented agency with a team of highly motivated individuals. Our office is located in Wilton, NY, and we are open from 9a to 5p, Monday through Friday.Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you...


  • Saratoga Springs, New York, United States Staff My Agency Full time

    Customer Service Representative - Insurance IndustryStaff My Agency is seeking a highly motivated and customer-focused individual to join our team as a Licensed Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain...


  • Saratoga Springs, New York, United States Saratoga Regional YMCA Full time

    About the RoleThe Saratoga Regional YMCA is seeking a highly skilled and enthusiastic Member Service Representative to join our team. This role is responsible for maintaining a welcoming and inclusive atmosphere that values and respects all individuals.Key ResponsibilitiesProvide exceptional customer service to members and guestsSupport membership sales and...


  • Saratoga Springs, New York, United States Lubica Mills - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Lubica Mills - State Farm Agent. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.Key...


  • Saratoga Springs, New York, United States HMG Careers Full time

    About the JobWe're seeking a highly motivated and adaptable individual to join our team as a Customer Service and Sales Representative. As a remote sales and customer service professional, you will be responsible for providing exceptional customer service and sales support to our clients.What We OfferFull-time virtual career with flexible working...