Service Excellence Representative
2 months ago
Job Type
Full-time
Overview
AgroChem, a subsidiary of the multinational Kersia, is dedicated to addressing the challenges of public health, food safety, and environmental protection through a diverse range of high-quality hygiene and disinfection solutions.
We are seeking a Customer Support Associate who will play a vital role in delivering outstanding service to both internal and external clients. This position requires a comprehensive understanding of company operations and effective communication with various departments to ensure customer satisfaction.
Key Responsibilities
To perform this role successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide accurate and timely information regarding customer order statuses and product inquiries.
- Process customer orders, modifications, and returns in accordance with established policies.
- Collaborate with the credit department to resolve any disputed credit issues.
- Deliver prompt feedback to the organization concerning service failures or customer complaints.
- Work in partnership with the sales team to exceed customer service expectations.
- Act as an advocate for customers.
- Address inquiries related to customer accounts in coordination with the external sales team.
- Utilize in/outbound call systems proficiently.
- Make necessary arrangements for company clients and guests.
- Assist other departments (Quality, Purchasing, Accounting, Marketing) as needed to fulfill sales and customer requirements.
Required Competencies
- Customer/Client Focus
- Problem Solving and Analysis
- Time Management Skills
- Effective Communication
- Team Collaboration
- Technical Proficiency
Work Environment
This position operates within a professional office setting and routinely utilizes standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently must sit, stand, walk, use hands to handle or feel, and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time role with a schedule of Monday through Friday, 8:30 a.m. to 5 p.m.
Travel Requirements
No travel is anticipated for this position.
Education and Experience Requirements
- Experience in customer service.
- Proficiency in computer usage.
- Familiarity with Excel.
Salary Range
$20 - $24 per hour
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