Guest Services Representative

2 weeks ago


Saratoga Springs, New York, United States BBL Hospitality Full time

Job Title: Guest Services Representative at BBL Hospitality

Job Overview

JOIN OUR EXCEPTIONAL TEAM TODAY

We are seeking dedicated individuals who are available to work flexible hours, including weekends and holidays. Previous experience in a hospitality environment is advantageous.

We are thrilled to present the benefits we offer:

  • Paid Time Off
  • 401K Retirement Plan
  • Referral Incentives
  • Opportunities for Professional Development
  • Internal Advancement Opportunities
  • Comprehensive healthcare options, including Medical, Dental, Vision, and more, available for Full-Time employees
  • Exclusive Travel Discounts for staff

The Guest Services Representative is vital in ensuring that guests receive prompt, courteous, and professional assistance in all front office operations. Maintaining high standards of service and hospitality is essential. This role requires a high school diploma or equivalent. Ideal candidates will have skills such as typing and computer proficiency, along with strong interpersonal, communication, and basic mathematical abilities. Physical endurance is necessary for tasks such as phone communication, lifting, bending, and standing for extended periods.

Key Responsibilities:

  • Efficiently registering guests with courtesy, utilizing upselling techniques to maximize room rates
  • Managing guest check-ins and check-outs, processing payments in accordance with established procedures
  • Responding to guest inquiries promptly, promoting hotel amenities, and providing local insights to enhance the guest experience
  • Effectively resolving guest complaints and escalating significant issues to management
  • Overseeing guest reservations and coordinating with the reservations department
  • Managing departmental finances, including cash handling, receipts, and preparing financial reports
  • Safeguarding guest valuables through the management of safe-deposit boxes


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