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Guest Services Coordinator

2 months ago

Saratoga Springs, New York, United States DelMonte Hotel Group Full time

Are you prepared to leverage your skills in a fulfilling role within the hospitality sector? At DelMonte Hotel Group, we are in search of motivated and experienced individuals to fulfill the position of Front Desk Clerk.

This role is pivotal in delivering an exceptional experience for both guests and colleagues. We provide competitive compensation, comprehensive benefits, and a supportive work environment, along with ample opportunities for professional growth and advancement.

Responsibilities:

  • Welcome, register, and allocate rooms to guests.
  • Respond to phone inquiries.
  • Process charges (room, food, telephone), calculate bills, collect payments, and provide change.
  • Manage reservations and confirmations.
  • Oversee room availability.
  • Reserve rooms as needed.
  • Schedule wake-up calls.
  • Handle guest correspondence and messages.
  • Facilitate check-out procedures.
  • Open and close shifts, including cash handling.
  • Maintain market stock and coffee areas as required.
  • Provide information regarding hotel services and hours.
  • Assist guests with directions and local area information.
  • Help maintain the cleanliness of the lobby and surrounding areas.
  • Check lobby fixtures and equipment for proper operation and report any issues.
  • Coordinate shuttle services for guests (if applicable).
  • Ensure safe transportation for guests using hotel shuttle vehicles (if applicable).
  • Perform laundry duties as necessary (if applicable).
  • Oversee continental breakfast setup and cleanup (if applicable).

Qualifications:

We seek a proactive Front Desk Clerk with a strong work ethic and a commitment to exceeding expectations. Excellent communication skills are essential.

  • 1 to 3 months of relevant experience; High school diploma or GED; or equivalent combination of education and experience.
  • Strong organizational, time-management, and prioritization abilities.
  • Outstanding customer service skills.
  • Capability to manage multiple tasks in a dynamic environment.
  • Basic computer and administrative proficiency.
  • Flexibility to work varied schedules.
  • Possession of a valid Driver's License with no major violations.

Benefits:

As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that fosters a workplace culture that feels like home and encourages you to excel every day.

Our associates often find a career path here, where their strengths are valued, and they can truly express themselves.

Your dedication and hard work will be rewarded with competitive compensation packages, which may vary based on location.

  • Competitive pay starting at $17.00 per hour.
  • Comprehensive benefits for full-time positions.
  • Discounted hotel stays at our properties worldwide.
  • Discounts on food and beverages.
  • Opportunities for professional development and career advancement.