Guest Services Representative
1 week ago
Guest Services Representative
We are seeking individuals who possess a genuine enthusiasm for assisting others. As a key member of our hotel, you will be at the forefront of guest interactions, playing a vital role in shaping their overall experience. Your proactive, responsive, and compassionate approach will significantly enhance guest satisfaction.
Key Responsibilities:
- Provide exceptional service to guests in a courteous and professional manner.
- Maintain a high standard of hospitality and service quality.
- Address and resolve guest inquiries and concerns promptly and effectively.
- Process guest charges, manage payments, and adhere to cash handling protocols.
- Stay informed about hotel offerings and loyalty programs.
- Communicate effectively with various departments regarding guest feedback.
- Respond swiftly to incoming calls and assist lobby visitors and team members.
- Foster a positive and collaborative work environment across all hotel departments.
- Understand and implement hotel safety and emergency procedures.
Qualifications:
A High School Diploma is required. Previous experience in customer service or a related field is preferred.
Physical Requirements:
This position requires the ability to stand and walk for extended periods and lift weights between 10 to 15 pounds.
Schedule:
Flexibility is essential, as the role may involve working during days, evenings, weekends, and holidays.
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