Guest Services Associate

1 week ago

Saratoga Springs, New York, United States DelMonte Hotel Group Full time


Are you prepared to leverage your skills in a fulfilling role within a prominent organization in the hospitality sector? The DelMonte Hotel Group is currently on the lookout for dedicated and experienced individuals to fill the position of Front Desk Clerk.

Your contribution will be vital in ensuring an exceptional experience for both guests and colleagues.
We provide competitive remuneration and benefits, a close-knit and encouraging work atmosphere, along with numerous avenues for professional growth and advancement.

Become a valued member of our family and discover why many of our team members have chosen DelMonte Hotel Group as their long-term career destination.


Key Responsibilities


As a Front Desk Clerk, you will be tasked with a variety of guest service functions while delivering the highest standard of service.

Your specific responsibilities will encompass:

  • Welcoming, registering, and assigning accommodations to guests.
  • Responding to phone inquiries.
  • Processing charges (such as room, food, and telephone), calculating bills, collecting payments, and providing change to guests.
  • Making and confirming reservations.
  • Monitoring room availability.
  • Blocking rooms as necessary.
  • Programming wake-up calls.
  • Managing guest mail and messages.
  • Facilitating check-out procedures.
  • Opening and closing shifts, including cash drops as required.
  • Maintaining market stock and coffee areas as needed.
  • Providing information about hotel hours and available services, such as dining options and room service.
  • Assisting guests with directions and local area information.
  • Helping to keep the lobby, front entrance, and surrounding areas clean.
  • Checking lobby fixtures and equipment for proper operation and reporting any deficiencies.
  • Coordinating shuttle services for guests (if applicable).
  • Ensuring safe transportation for guests using hotel shuttle vehicles (if applicable).
  • Performing laundry duties as needed (if applicable).
  • Maintaining the continental breakfast area, including closing and cleaning duties (if applicable).

Qualifications


We seek a self-driven Front Desk Clerk with a robust work ethic and a commitment to surpassing expectations.

Excellent communication skills are essential.

Specific qualifications for this role include:

  • 1 to 3 months of relevant experience; a high school diploma or GED; or an equivalent combination of education and experience.
  • Strong organizational, time-management, and prioritization abilities.
  • Outstanding customer service skills.
  • Capability to manage multiple tasks in a fast-paced environment.
  • Basic computer and administrative skills.
  • Flexibility to work various shifts.
  • A valid Driver's License from your state of residence with no major violations.

Benefits


As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that values creating a workplace that feels like home and fosters your best self every day.

This is a company where many of our associates come for a job but stay for a career—where your strengths are recognized, and where everyone can truly be themselves.


Your dedication and hard work will be rewarded with competitive compensation packages, which may vary based on location.

  • Competitive pay starting at $17.00 per hour.
  • Comprehensive benefits for full-time positions.
  • Discounted hotel room rates at our locations worldwide.
  • Discounts on food and beverages.
  • Opportunities for professional development and career advancement.

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