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Customer Service Representative

2 months ago

Saratoga Springs, New York, United States Saratoga Casino & Hotel Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Saratoga Casino & Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a seamless and enjoyable experience for all.

Key Responsibilities:

  • Provide friendly, swift, and responsible service to all guests and fellow team members
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Maintain a clean and organized front desk area, including handling cash and credit transactions
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask
  • Availability to work a variety of shifts, including evenings, weekends, and holidays

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive training program to ensure your success in the role