Customer Service Representative

2 weeks ago


Newport News, Virginia, United States Kiln Creek Golf Club and Resort Full time

Guest Relations - Hotel Front Desk Staff

Company: Kiln Creek Golf Club & Resort

Job Overview: As a vital member of our team, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere. Your role will involve engaging with clients in a friendly manner, ensuring they feel valued and attended to during their stay.

Position Details:

Job Title: Hotel Front Desk Staff

Employment Type: Part Time | 20-25 hours per week

Shift Availability: Morning and afternoon shifts, with a rotating schedule that includes weekends and holidays.

Reporting Structure: Directly reports to the Office Manager and indirectly to the Corporate Controller and General Manager.

Key Responsibilities:

  • Deliver outstanding customer service to all guests, residents, and vendors.
  • Manage check-ins and check-outs in line with established procedures.
  • Serve as a concierge, addressing guest inquiries and providing tailored solutions.
  • Communicate effectively with housekeeping and other departments regarding guest needs and reservation changes.
  • Engage in upselling services and packages to enhance guest experiences.
  • Handle administrative tasks, including operating the switchboard and processing reservations.
  • Maintain cleanliness and organization in the lobby and office areas.

Physical Requirements: Ability to lift and carry up to 25 lbs, perform light housekeeping tasks, and navigate stairs.

Qualifications:

  • Minimum of 1 year of experience in customer service.
  • Proficient in computer applications and mobile devices.
  • Strong communication skills and ability to interact with the public.
  • Effective conflict resolution and negotiation skills.
  • Good time management and organizational abilities.

Work Environment: Primarily indoor with some outdoor responsibilities. Business casual attire is required, and uniforms will be provided after a probationary period.

Additional Information: This job description is intended to outline the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities. The company reserves the right to modify this job description at any time.

Kiln Creek Golf Club & Resort maintains a strict zero tolerance policy regarding drugs and alcohol. All candidates must pass a drug test and provide necessary identification.



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