Customer Service Representative
2 weeks ago
Guest Relations - Hotel Front Desk Staff
Company: Kiln Creek Golf Club & Resort
Job Overview: As a vital member of our team, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere. Your role will involve engaging with clients in a friendly manner, ensuring they feel valued and attended to during their stay.
Position Details:
Job Title: Hotel Front Desk Staff
Employment Type: Part Time | 20-25 hours per week
Shift Availability: Morning and afternoon shifts, with a rotating schedule that includes weekends and holidays.
Reporting Structure: Directly reports to the Office Manager and indirectly to the Corporate Controller and General Manager.
Key Responsibilities:
- Deliver outstanding customer service to all guests, residents, and vendors.
- Manage check-ins and check-outs in line with established procedures.
- Serve as a concierge, addressing guest inquiries and providing tailored solutions.
- Communicate effectively with housekeeping and other departments regarding guest needs and reservation changes.
- Engage in upselling services and packages to enhance guest experiences.
- Handle administrative tasks, including operating the switchboard and processing reservations.
- Maintain cleanliness and organization in the lobby and office areas.
Physical Requirements: Ability to lift and carry up to 25 lbs, perform light housekeeping tasks, and navigate stairs.
Qualifications:
- Minimum of 1 year of experience in customer service.
- Proficient in computer applications and mobile devices.
- Strong communication skills and ability to interact with the public.
- Effective conflict resolution and negotiation skills.
- Good time management and organizational abilities.
Work Environment: Primarily indoor with some outdoor responsibilities. Business casual attire is required, and uniforms will be provided after a probationary period.
Additional Information: This job description is intended to outline the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities. The company reserves the right to modify this job description at any time.
Kiln Creek Golf Club & Resort maintains a strict zero tolerance policy regarding drugs and alcohol. All candidates must pass a drug test and provide necessary identification.
-
Customer Service Representative
4 days ago
Newport News, Virginia, United States Ladgov Corporation Full timeJob SummaryLadgov Corporation is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Support: Respond to customer inquiries and resolve issues in a timely...
-
Customer Service Representative
6 days ago
Newport News, Virginia, United States BayPort Credit Union Full timeJob SummaryThe BayPort Credit Union is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch operations, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesProvide quality service to...
-
Customer Service Representative
3 days ago
Newport News, Virginia, United States Ferguson Full timeAbout FergusonFerguson is a leading value-added distributor across various end markets, delivering local expertise, value-added solutions, and a comprehensive portfolio of products. Our extensive network spans 34,000 suppliers and over one million customers, making us a trusted partner in the industry.Job SummaryWe are seeking a highly motivated and...
-
Customer Service Cashier
2 weeks ago
Newport News, Virginia, United States Navy Exchange Service Command Full timePosition OverviewAs a Cashier at Navy Exchange Service Command, you will represent our brand and play a vital role in enhancing our reputation for exceptional customer service. Your primary responsibility will be to assist customers in recognizing the value of our products and services, while embodying a positive and engaging demeanor.Key...
-
Customer Service Supervisor
6 days ago
Newport News, Virginia, United States Navy Exchange Service Command Full timeJob SummaryWe are seeking a highly skilled and experienced Supervisory Sales Associate to join our team at the Navy Exchange Service Command. As a key member of our sales team, you will be responsible for providing exceptional customer service and supervising subordinate associates in various customer service duties.Duties and Responsibilities:Supervise the...
-
Customer Service Supervisor
1 week ago
Newport News, Virginia, United States Navy Exchange Service Command Full timePosition OverviewRole Summary: The Customer Service Supervisor is accountable for managing the customer service department, ensuring a high standard of service delivery.Key Responsibilities:Oversee daily operations of the customer service team, ensuring efficient handling of inquiries and issues.Lead and mentor a group of associates, fostering a...
-
Customer Service Supervisor
2 weeks ago
Newport News, Virginia, United States Navy Exchange Service Command Full timePosition OverviewRole Summary: This position entails the supervision of the customer service department, ensuring high standards of service delivery.Key Responsibilities:Oversee daily operations of the customer service team, ensuring efficiency and effectiveness in all tasks.Manage and mentor a group of associates, providing guidance in their various...
-
Verizon Customer Service Representative
4 days ago
Newport News, Virginia, United States REI Management Services LLC Full timeWe are a leading provider of marketing and sales solutions, renowned for our innovative approach, creativity, and commitment to delivering exceptional customer experiences. As a Verizon Customer Service Associate at REI Management Services LLC, you will play a vital role in promoting our customers' success, leaving a lasting impression of distinction and...
-
Sales and Customer Service Representative
2 weeks ago
Newport News, Virginia, United States Massage Envy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Massage Envy Newport News, VA. As a key member of our wellness community, you will play a vital role in helping clients achieve their health and wellness goals.Key ResponsibilitiesProvide exceptional customer service...
-
Guest Services Representative
4 days ago
Newport News, Virginia, United States KEES Travel Full time**Job Summary**KEES Travel is seeking a highly skilled Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for ensuring our clients receive a welcoming and pleasant booking experience, as well as a comfortable stay.**Key Responsibilities:**Coordinate the guest experience process from initial contact to...
-
Customer Service Ambassador
3 days ago
Newport News, Virginia, United States Ferguson Enterprises Full timeJob SummaryFerguson Enterprises is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to both internal and external customers.Key ResponsibilitiesCustomer Relationship Management (CRM) System Utilization: Effectively utilize our CRM...
-
Customer Service Ambassador
2 weeks ago
Newport News, Virginia, United States Ferguson Full timeUnlock Your Potential with FergusonFerguson is a leading distributor in North America, dedicated to delivering expert solutions and a wide range of products to customers in various markets.About the RoleWe are seeking a highly skilled Customer Service Representative to join our team in a dynamic and fast-paced environment.Key ResponsibilitiesUtilize customer...
-
Team Member
4 days ago
Newport News, Virginia, United States Chick-fil-A Full timeAbout UsChick-fil-A is a fast-growing quick service restaurant chain known for its high customer satisfaction scores and commitment to excellence.Job SummaryWe are seeking a motivated and customer-focused Team Member to join our team at Chick-fil-A Patrick Henry Mall. As a Team Member, you will be responsible for providing exceptional customer service,...
-
Service Operations Representative II
2 weeks ago
Newport News, Virginia, United States Hampton Roads Transit Full timeCompany Overview: Hampton Roads TransitPosition Title: Customer Service Representative II (Part-Time)Location: Newport News, VACompensation: Hourly WageRole Summary: The Customer Service Representative II plays a crucial role in delivering exceptional customer service in alignment with company standards. This position involves efficiently processing sales...
-
Patient Services Representative
1 week ago
Newport News, Virginia, United States The Center for Women's Health Full timeThe Center for Women's Health is seeking a compassionate and experienced Patient Services Representative to join our dedicated team. In this role, you will be the first point of contact for our patients, providing exceptional customer service and administrative support. Your responsibilities will encompass a range of tasks, ensuring a smooth and positive...
-
Member Service Representative
3 days ago
Newport News, Virginia, United States Navy Federal Credit Union Full timeAbout the RoleWe are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesAnalyze and Resolve Issues: Research and resolve problems...
-
Guest Service Representative
6 days ago
Newport News, Virginia, United States IHOP Full timeJob SummaryWe are seeking a highly skilled and customer-focused Host to join our team at IHOP. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience. If you have a passion for delivering exceptional service and creating a welcoming atmosphere, we want to hear from you!Key ResponsibilitiesGuest Greeting...
-
Customer Support Associate
2 weeks ago
Newport News, Virginia, United States Navy Exchange Service Command Full timePosition Overview: The Navy Exchange Service Command is seeking a dedicated customer support associate to perform a variety of essential tasks, including managing special requests, offering layaway options, and addressing standard customer inquiries. The ideal candidate will possess experience in clerical roles or retail environments and demonstrate...
-
Customer Service Representative
4 days ago
Newport News, Virginia, United States Brian Gillespie - State Farm Agent Full timeJob Description**About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Establish and maintain strong relationships with customers,...
-
Customer Service Specialist
2 weeks ago
Newport News, Virginia, United States JoAnn Full timeOverviewThe primary role of the Customer Service Specialist is to provide an outstanding shopping experience by fostering creativity among customers and ensuring that the store is a welcoming environment. All specialists contribute to sales growth through comprehensive product knowledge, creative merchandising, and precise transaction handling. The...