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Customer Service Supervisor

2 months ago

Newport News, Virginia, United States Navy Exchange Service Command Full time

Job Summary

We are seeking a highly skilled and experienced Supervisory Sales Associate to join our team at the Navy Exchange Service Command. As a key member of our sales team, you will be responsible for providing exceptional customer service and supervising subordinate associates in various customer service duties.

Duties and Responsibilities:

  • Supervise the activities of subordinates engaged in various customer service duties, ensuring that they are meeting the highest standards of customer satisfaction and sales performance.
  • Develop and implement effective sales strategies to drive revenue growth and improve customer engagement.
  • Provide coaching and training to subordinate associates to enhance their sales and customer service skills.
  • Monitor and analyze sales data to identify trends and areas for improvement.
  • Collaborate with other departments to ensure seamless customer service and sales operations.

Requirements:

  • Proven experience in sales and customer service leadership roles.
  • Excellent communication and interpersonal skills.
  • Ability to analyze sales data and develop effective strategies.
  • Strong coaching and training skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.