Sales and Customer Service Representative

1 week ago


Newport News, Virginia, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Massage Envy Newport News, VA. As a key member of our wellness community, you will play a vital role in helping clients achieve their health and wellness goals.

Key Responsibilities
  • Provide exceptional customer service to clients, ensuring a positive and memorable experience.
  • Develop and maintain relationships with clients, promoting our wellness programs and services.
  • Assist clients in understanding the benefits of regular massage, skin care, and stretch.
  • Enroll new clients into our wellness programs and explain the value of membership.
  • Maintain a clean and inviting workplace environment.
  • Provide outstanding customer service, including greeting clients, scheduling services, and addressing questions and concerns.
  • Promote the value of total body care by educating clients on new and expanded services.
  • Drive member retention through outreach and communication.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
Requirements
  • Reliable and dependable team player.
  • Good math, cash handling, and computer skills.
  • Goal-driven and self-motivated to meet sales goals.
  • Ability to think critically, juggle multiple tasks, and set priorities.
  • Outstanding customer service and problem-solving skills.
  • Team members who can work well with others in a fast-paced environment.
What We Offer
  • A healthy compensation plan with performance-based commissions.
  • Benefits that support your well-being, including healthcare and dental (certain qualifications apply).
  • Employer-paid membership and reduced costs on services and retail products.
  • A dynamic and energizing work environment that challenges you to grow and refine your skills.


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